'Deer Haven' Cabin: 5 Mi to Dtwn Blue Ridge!

Reviews

• Blueridge

  2/5

  The cabin was nice but had lots of issues. Cabin was suppose to have central AC/heat, that was incorrect, there was no vents, bathroom and downstairs was cold and upstairs was very hot.

  Cobwebs were everywhere, needed a good cleaning.

  Fireplace did not give off no heat. Hot tub was set on 102 degrees but was barely warm. Parking was listed as 3 vechile, we barely got one in there. I do have pictures to back everything I'm saying.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Sandy, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: Thank you for your review. We have high standards of hospitality for our property and strive to make vacation rental easy for our guests.
  - As we value guest satisfaction, we will look into your concerns and address any necessary issues. Keep in mind this is a country cabin and while we do take steps to clean and prevent cobwebs, they’re part of nature and they do tend to form overnight.
  - We take pride in ensuring the listing of the cabin is accurately advertised. The cabin comes with a central split unit A/C and heater, plus two additional portable heaters, with a recent addition in the bathroom. Given the open concept, as shown in the pictures, it's worth noting that hot air tends to rise.
  - Guests can rest assured that the fireplace is in full working condition. As for the hot tub, it's a new addition, recently installed, and undergoes servicing after each stay.
  - The description clearly mentions parking for three cars: two on the driveway downstairs and one by the entrance. Given the mountainous location, guests need to be aware that many roads are single-lane, though perfectly safe for travel.
  - Regarding the amenities, we provide toiletries, free WiFi connection, TV, and all the necessary amenities that guests will need for the comfort of their stay. However, we welcome any suggestions since it was not specific.
  Guests can feel confident in our service as our goal is to create the best home experience and host many satisfied guests at this property.

• Convenient location

  4/5

  Cabin was clean and comfortable . However, pictures are deceiving. Not as big as it appears. No place to put luggage in downstairs bedroom. Queen bed was upstairs in loft with rods between rafters for hanging clothes but no place for suitcase except the floor. The biggest issue was parking. Driveway was downhill and was difficult to back out and turn around. The parking spot at the back of the house was hard to access and turn around with a large SUV. Location and closeness to Blue Ridge was the best part about this house.

  *This review was originally posted on Vrbo

• Perfect

  5/5

  We loved our stay. We will be back!

  *This review was originally posted on Vrbo

• Anniversary Getaway

  5/5

  The cabin was easy to locate, clean, and just as described. We had a wonderful 4 night stay.

  *This review was originally posted on Vrbo

• Meh.

  2/5

  Was not impressed with the overall cleanliness. Main surfaces were fine, but the amount of cobwebs and layers of dust on unused areas was not impressive. The house is fine, but I really thought the view was going to be much better. It’s an okay location if you need something cheaper. Road up to the cabin is single lane, which was not posted. Also, they advertise 3 vehicles can park. My SUV barely fit. We enjoyed the hot tub and really hope it is cleaned after each stay as advertised. I really wanted more here. Not the best home amenities you usually find in a rental.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Tristin, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience. Thank you for sharing your thoughts on the hot tub and the location! We greatly appreciate your feedback, and we're committed to addressing any concerns you may have.
  - It's essential to recognize that our rustic country cabin is surrounded by nature, which means that occasional cobwebs may appear overnight. Guests can rest assured that we diligently manage them and professionally service the cabin.
  - We take pride in being transparent on our listing and photos. Our hot tub goes through a thorough cleaning process, including emptying and refilling, after each guest's stay.
  - For guest use, there are parking spaces for up to three cars, with two available on the driveway downstairs and one conveniently located by the entrance. Although the cabin is situated on a mountain, most of the roads are single-lane but safe to travel.
  - In regards to the amenities we offer, we provide essential toiletries, and complimentary Wi-Fi access, equip the cabin with a TV, and supply all the comforts that guests may need for a pleasant stay. As we strive for guest satisfaction, we're open to specific suggestions.
  We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.