13 Mi to Disney: Reunion Resort Gem

Reviews

• Excellent

  5/5

  Good and clean.

  *This review was originally posted on Vrbo

• As described

  4/5

  The unit was as described. We had no major issues. I probably would not rent this unit again only because the bare essentials were provided. We had to buy salt, pepper, oil, aluminum, extra toilet paper, extra paper towels, soap and sponges to do dishes, etc. We stay at Reunion quite often and we prefer to stay in rentals that have a more supplied kitchen. Other than that it was fine.

  *This review was originally posted on Vrbo

• Nice and coZy

  4/5

  Enjoyed the and loved the location. Nice a quiet. When it was time to escape the heat was able to relax with my family without all the noise you get at other resorts and hotels. Close to the parks and food. 2 nice covered balconies overlooking the golf course

• Vrbo and Evolve management great, condo owner not so good.

  3/5

  Booked a condo through Vrbo for a weekend business conference with six women I have never met before. When I initially booked the reservation, I had three women wanting to share the condo, so I booked a three bedroom condo that occupied up to six guests. I had three more women want to stay with us, so we added them and agreed to share rooms and beds to save money.I added everyone's email addresses to the list for the booking, that way everyone could get a copy of the reservation. I read some reviews about having difficulty checking in, and didn't want to have this problem, so I emailed the owner and asked for a contact number incase I needed help checking in. He gave me the number, and I called the day before check in, to ask about parking and the gate. I mentioned we had six women coming in at different times, and after my conversation with the caretaker of the property, I received an email from the owner of the condo letting me know owner that I booked for three people not six, and I need to change the booking number in my reservation and there will be an additional charge for three more people, because six people will use more water and electricity, even though the booking said up to six people. So I contacted Evolve, the property management company, and they said I was fine and there was no extra charge or problem.In all of the rules and info you get, for the condo, it lets you know you will not be sent the code to the condo until right before you check in. On the day of check in, I arrived five minutes uses early and sat in front of condo waiting for email to give me the code to get in. When 4 pm came and then 4:03, and I still didn't get the code to get in, I called the number I was given to the property caretaker and he said he would contact owner about email. Still no email, so by ten after four, I called caretaker again, and he had to give me his code so we could get in, because the owner never sent it.The owner finally sends me a copy of something he says I was sent on the 19th of November. Where it was sent, I have no idea, but why would the code be sent to me so early? And why wouldn't it be sent to my email like everything else was?Then, when reading the check out instructions on the info sent to me, it was totally different than what the book says in the condo.When it tells you to stick the trash outside in the white bin, there is not white bin or anywhere that looks like a place you can put your trash.

  *This review was originally posted on Vrbo

  Manager's Response:

  Lisa, The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  Owners response: "We apologize if you could not locate the check-in email we send it early so that you have it on hand when you arrive this has worked well in the past for most of our guests
  - The white trash bin is on the property, I'm sorry if you couldn't locate it
  - We ask for the number of occupants not only for your safety but for ours as well if something were to happen it is a liability if we don't know who is staying on the property. We would never try to charge extra if we have the capacity for 6 guests
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to deliver the 5-star experiences we are known for."

• Clean, comfy and luxurious

  4/5

  We loved our stay here! The property manager was very kind and helpful which we appreciated since we had big flight delays. The beds were incredibly comfortable, and the whole condo was clean, spacious and comfortable. The balconies were shaded from heat and provided protection from the tropical storm that hit while we were there. Before the storm it was lovely having coffee and relaxing on the deck furniture each morning. The big patio table was perfect for lunch and dinner. The hosts were very courteous providing soaps, laundry detergents and shampoos. The rooms facing the road had a little road noise, but the master bedroom was quiet and felt like a retreat. Thank you for a delightful home away from home.

  *This review was originally posted on Vrbo