Spacious Port Charlotte Home w/ Lanai!

Reviews

• Good bones but not rental ready and pool was too cold.

  3/5

  Our rental was for a whole month with six adults. The house was spacious enough for our group with three full baths and we loved the use of the 2 car garage. The location was good for local shopping and some restaurants. However, the house was not rental ready as there we numerous kitchen lights out, a leaking propane tank on patio and hurricane shutters were still in place on some windows. Finally, the substantial extra cost for heating the pool was a total waste of money. We contacted owner to have temperature of pool raised from a chilly 79 degrees to a more acceptable temp of 84, he refused this request. This dramatically reduced our pool use and as he was firm in not accommodating us, we will not rent this site again.

  *This review was originally posted on Vrbo

  Manager's Response:

  We appreciate your detailed feedback on your month-long stay at our rental, Carl. We're glad to hear that the house and amenities suited your group's needs, and we thank you for your positive comments on the spaciousness and location.
  -We apologize for any inconvenience you experienced. Regarding the hurricane shutter and the reported issues with kitchen lights and the propane tank, we regret that we were not made aware of these during your stay. We take these matters seriously and would have addressed them promptly had we been informed. We are in the process of removing the hurricane shutter to enhance the overall guest experience.
  -As for the pool heat, we did receive your request for pool heat at check-in, and we promptly accommodated your specified time and temperature two days later. We were under the impression that the matter was resolved to your satisfaction, and we apologize for any miscommunication.
  
  Your feedback is valuable to us, and we appreciate your time in bringing these matters to our attention. We apologize for any inconvenience caused, and we hope you reconsider staying with us in the future, as we are committed to improving the guest experience based on your insights. If you have any further concerns, please feel free to reach out directly. Thank you for choosing our rental for your stay.

• Good stay

  5/5

  This was a great house.

  *This review was originally posted on Vrbo

• Cozy home

  4/5

  Nice big house, good location

  *This review was originally posted on Vrbo

• My Dream Home Away From Home!

  5/5

  This home has it all! Very beautiful and very well maintained, minutes from everything you could need. We loved everything about this home, the master bed sleeps like a cloud! The local people in this town are so nice. If we are ever in the area again we hope to stay again. If I could give this home 10 Stars on everything I would, and thank you for making your nightly price affordable.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "We are so happy you enjoyed your stay! We hope you can visit again!"

• Not as pleasant as I'd hoped

  3/5

  So when we first get to the house the front of the house looks like it has not been taking care of there was old and new leaves and branches that look like they hadn't been sweep up in a while and when we get into the house it seemed very dim. Not many lights in the rooms at all mainly just table lamps and it gave it a really depressing feel especially woth the dark colors and furniture all over the house then to top everything off the pool was dirty, so i reached out to the property manager and she told me that someone would come the next day to clean so we waited all of the next day and no one showed up to clean the pool ao i reached back out to the property manager and ahe said they will be there the next day from 1:00pm-3:00pm so at around 4pm i reached back out to tell her no 1 showed up. The property manager then yext me back about 1 1/2 hours later to tell me that they had to let go of the pool company but that someone would definitely be there by 6pm. Someone did show up at about 5:30pm but was told to just skim the pool which was not all that needed to be done, after talking to the guy he tried his best to help us and even took out the filter and tried to clean it and when he did he said this filter had not been cleaned in a very long time he had to clean it 3 times to get it somewhat clean and the added some chlorine and skimed the pool and said he would definitely let them know that the pool needs more than that but that would help us for we can use it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi there, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following:
  -"We genuinely appreciate your communication with us. Rest assured, we have promptly addressed the concerns related to the pool to ensure your experience is as enjoyable as possible. We hope that the significant actions we've taken to rectify the situation have helped alleviate some of the inconvenience you may have encountered.
  -When the pool issues arose, we took immediate action by parting ways with the previous pool company and enlisting the services of a new one, who has addressed the concerns you raised. Additionally, we've taken steps to eliminate any landscaping issues around the property.
  Once again, we genuinely appreciate your feedback, and we apologize for any inconvenience. Our goal is to provide a friendly and enjoyable experience for all our guests."