Pet-Friendly PCB Duplex - Walk to Beach!

Reviews

• Worth the money

  4/5

  Nothing fancy but serves your basic needs for a quick and unplanned vacation. Can walk to the beach in 5 minutes

• Do not recommend

  1/5

  1. Shortly after arriving Sunday night, we realized the toilets would not flush. I immediately reached out to our guest contact who I could not reach. After a few attempts, I called a number I found on one of my confirmation emails. The first phone call got disconnected. I called back and was told I would have to wait for the first person I spoke with and they would be back in touch. I waited for 30 minutes or so and still hadn’t heard back so I called again. During this phone call, my guest contact began calling me. I returned her call and was told the issue was being looked into. After waiting and several more texts later, it was obvious the issue would not be resolved Sunday night and we’d have to wait until Monday. While I understand it can be difficult to get a plumber at 10:00 p.m., my issue is there was not even an offer to relocate us for the night, compensation, or otherwise. All I was told was that these issues can’t be avoided and they’re sorry. I’ve sent an email requesting a refund for one night’s stay, but I haven’t heard back from anyone.

  2. One of the main reasons for selecting this location was its pet friendly and has a fenced back yard. The backyard has a small gravel area and a grassy area. The grass was so overgrown it was impossible for our dog to go outside and play/run off some energy. This was actually my first complaint before I realized the plumbing issue. This email/complaint was never acknowledged.

  I do not recommend staying here and will not be staying here again.

  Manager's Response:

  Hi Beverly, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -We sincerely apologize for the inconvenience caused by the plumbing issue. We did our best to address it promptly and had it resolved by the next morning.
  -A refund for one night’s stay has been authorized, and we appreciate your patience during this process.
  
  We appreciate your feedback and are taking steps to ensure future guests have a seamless and enjoyable experience. Thank you again, and we hope that you keep us in mind for your future travels.

• Another great stay

  5/5

  We had a great stay. Apartment was just what we needed. We have stayed there before and wanted to book it again. Thanks to Megan for helping solve the remote control issue.

• House wasn’t very clean

  3/5

  It’s a “okay” stay for 2 nights. There were a few issues we ran into with the property about cleanliness, but we resolved it on our own.

  Manager's Response:

  Hi Jazmine, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We use a professional cleaning company to ensure that the home is cleaned and sanitized between guests. The local contact does a walk-through of the home before arrival and we are confident that the home met our high cleanliness standards before your check-in.
  - We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  - We always work with guests if issues arise. We truly go above and beyond for our guests, and we are confident that our future guests will have an enjoyable stay!

• Perfect

  5/5

  Lovely home super close to the beach

  *This review was originally posted on Vrbo