Upscale Palm Coast Home w/ Pool: 7 Mi to Beaches!

Reviews

• Clean, spacious, and nice location

  5/5

  We were pleasantly surprised by the size of this home. Plenty of space for two families (9 people total). Awesome master bathroom, pool was clean and the kids enjoyed playing at the basketball hoop at the pool.

  *This review was originally posted on Vrbo

• Family Vacation

  5/5

  Stay was amazing. Already looking to book with them again

  *This review was originally posted on Vrbo

• Biketober fest

  5/5

  It was overall a good stay plumbing issues in both bathrooms.

  *This review was originally posted on Vrbo

• Non maintained pool

  2/5

  The interior of the home was nicely decorated and roomy with comfortable beds and furniture. The pool however was not maintained and not usable for us at all during our stay. The pool drain cover was broken and had a hole in it, exposing the intake area underneath making it a possible entrapment hazard. We were not willing to risk our children's safety by allowing them to swim with risk of their hair, swimsuit, etc being pulled into the hole of the drain. The management company was very responsive and understanding but it was clear that correcting this safety issue was not a priority for the owner. Also, the pool was really dirty, which made sense upon finding out from the management company that the weekly pool maintenance had been discontinued. The screen enclosure for the pool is ripped open in a half dozen places which is likely why a snake was swimming in the pool when we arrived. There is a canal immediately behind the property so snakes weren't a big surprise but maintaining the pool area would have prevented one from being in the pool. Disappointing trip for us as our kids stared at a pool for days that they couldn't use.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Bryce, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience so we're disappointed that we missed the mark.
  - As soon as we were made aware of your concerns, we promptly responded and immediately contacted our pool maintenance service. It was only at that time we were made aware that they had not serviced the pool that week due to our card on the record being involved in identity theft. However, we were able to get that issue situated and scheduled a service replacement for the cover at the earliest available time. We were able to have them come out and clean the pool the following morning. We truly apologize for the inconvenience you encountered. We will follow up with our maintenance team to further investigate your concerns with the screens and make any necessary repairs.
  We hope that the measure taken by both ourselves and Evolve made up for the inconvenience.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Overall Good Property But Not Great For Families

  4/5

  House was spacious, lots of extra blankets/pillows and homey feel. Our contact Deborah was quick to respond. Pool heat is included and it is by far best pool heating I’ve ever gotten with a rental!However, my biggest problem is that this house isn’t safe for families with young children. There were absolutely no working door locks or alarms on the doors leading to the pool. The basketball hoop in the pool is also a huge safety hazard, it is broken and leaving rusty metal all over the patio and is tied together with rope. The pool patio also needs deep cleaned. Apart from this there were some minor inconveniences such as 1 single dish cloth in the kitchen and no cold water at the kitchen sink. Overall the property is good if you’re diligent about safety. Would stay here again if they addressed the safety issues.

  *This review was originally posted on Vrbo