Pet-Friendly Ocala Escape w/ Private Pool & Yard!

Reviews

• Great location. And convenient.

  5/5

  The house was very clean and very presentable. Location to Village's. Had a Great time. Thanks again for a wonderful time.

  *This review was originally posted on Vrbo

• Convenient

  5/5

  House was clean and neat. Was very convenient to Florida Horse Park

  *This review was originally posted on Vrbo

• A little isolated..but quiet and private

  3/5

  Property manager, Kelly, was excellent and addressed our issues immediately.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Marlene, we’re glad you enjoyed the quiet and private setting of the home. We also appreciate your kind words about Kelly, it's great to hear your concerns were addressed promptly. The listing includes a map showing the home’s approximate location to help guests decide if it suits their travel plans before booking. Thanks for sharing your experience.

• **Extremely Disappointing Stay – Would Not Recommend**

  1/5

  **Extremely Disappointing Stay – Would Not Recommend**

  Our stay from December 23-27th was a huge disappointment. Upon arrival, we found the house in poor condition—dirty appliances, stains on the sheets, and no towel racks in the bathrooms. We were forced to buy cleaning supplies and spend several hours cleaning the property ourselves. It was not at all the relaxing vacation we had hoped for.

  Additionally, the dining room light bulbs didn’t work, making it difficult to eat or enjoy the space, and the TVs didn’t have any apps for streaming, which was a major letdown during the holidays.

  The home had an awful smell, and we had to buy disinfectant, candles, and plug in air fresheners to try to get rid of the smell. We noticed that the air vents were filthy and needed changing and maybe that’s where the smell was coming from.

  Which pictures and compared them to what was shown to us, the owner said the pictures look different because today they took the pictures to show the property. The sun was shining, how ridiculous the sun shining wouldn’t have made that big of a difference in the furniture or the overall property appearance. The property needs a complete work over the furniture needs replacing the couches and furniture, and the living room were old and worn when you sat on the furniture, you almost went down to the floor.

  When we raised these issues with the host, we were only offered a full refund on Christmas Eve, which was not a viable option as we were already out of town with nowhere else to go. The alternative was a $175 cleaning fee compensation, which didn’t seem adequate considering the inconvenience and poor condition of the property.

  Overall, this was a very frustrating experience, and I would not recommend staying here unless significant improvements are made.

  Manager's Response:

  Hi Carol, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The dining room light bulbs were replaced after your stay. Unfortunately, due to the holiday, a handyman wasn’t available on Christmas Eve or Christmas Day, but assistance was offered for the following day.
  - The TVs in the home are Roku-enabled, so they do have apps for streaming, but we apologize if there was any confusion about how to access them.
  - The home was deep cleaned prior to your arrival, and the cleaning team did not note any stains or odors during their follow-up. However, we will ensure the air filters are checked again to ensure guest comfort.
  - The couches and furniture are less than two years old and remain in good condition and we can confirm are not sagging. Regarding towel racks, new over-the-door towel racks have been added after previous guests caused damage to the original ones.
  Thanks for letting us know about your stay!

• Quite neighborhood

  2/5

  Very standard rental house. Pool pump wasn’t working as it should. Found dirty kitchen ware, etc. nothing horrible just ok.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mily, we want our guests to enjoy a seamless stay, and we apologize that things weren’t up to par during your visit. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The pool is serviced weekly, and the maintenance team inspects all equipment to ensure it’s in working order.
  - We encourage guests to reach out to the guest contact during their stay so any issues, such as pool pump or kitchen cleanliness, can be addressed right away.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.