Poolside Oasis in Paradise Palms: 6 Mi to Disney!

Reviews

• Disgusting

  1/5

  There was long strands of black hair on the dining room table and chair carpets were soiled with urine stains children’s room carpet dirty nothing like shown online. I didn’t even see a bathroom in the children’s room as shown online toilet bowls, dirty we left

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kimberly, thank you for your feedback. We sincerely apologize for any cleanliness concerns during your stay. There is a bathroom in the kids' room for convenience, and the carpets are scheduled for professional cleaning. We’ve also hired a new cleaning team to maintain higher standards moving forward. We hope our efforts to address your concerns helped mitigate the inconvenience. Thank you for taking the time to leave a review. We appreciate your feedback, as it helps us improve our services for future guests.

• Nice condo, not well prepared for guests

  2/5

  A nice condo with good space, so we were hopeful. The bunk beds are good for kids. Yet, the condo was not fully clean. Dirty dishes and appliances in cabinets. Very few towels, and 1-2 with tags on from Walmart (not washed) Hair left in the tubs and showers, not clean bathrooms. Many lights not working. Pool area lights not working. Dishwasher struggled to work, disposal not working, dryer barely worked, took two rounds to dry and left fuzz allllll over clothes.

  *This review was originally posted on Vrbo

• Would not recommend

  3/5

  First of all, when we arrived at the gate they didn’t have our names, even though I had emailed them ahead of time. Second, the place is not safe. The back patio door can easily be opened with just a little bit of force when it was locked. To me, this was a huge safety issue and I was not happy with that. The water from the fridge didn’t work, the master bedroom sheets had stains on them, and overall the place needs a good deep cleaning. The ceiling fan in the living room had tons of dust on it and the carpets need cleaned. The property manager was quick to respond and did bring bottles of water and new sheets for us the second day. He did say that the back door is always like that, but to me that is not safe and not ok. They had a book with info and the check in and out time was different than the email. Overall the place needs work and I would not recommend.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Rohan and Janet, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - The back patio door has since been repaired to ensure it locks securely and provides peace of mind for future guests.
  - A deep cleaning, including carpet cleaning, is scheduled, and a new cleaning team has been hired to maintain higher standards moving forward.
  - The names for your reservation were provided to the gate staff. We’ve followed up with them to ensure this doesn’t happen again.
  - We appreciate you bringing the stained sheets to the property manager's attention during your stay, and we're glad they were able to provide replacements promptly.
  
  Thanks for taking the time to leave your review. We appreciate your feedback as we continue to improve and help this homeowner provide guests with the 5-star service they are known for.

• Beyond disappointing

  2/5

  We were shocked and extremely disappointed with the state of this home during our weekend stay. The property was beyond filthy, and it was clear that cleanliness was not a priority. The carpets were stained throughout the house, making it feel unwelcoming and poorly maintained.The most alarming issue was the black mold growing in the master bedroom. This is not only unacceptable but also a serious health hazard. We felt uncomfortable staying in the home, knowing it posed potential risks to our well-being.The overall experience left much to be desired, and it was nowhere near the standard advertised. We would not recommend this property to anyone until these significant issues are addressed. It’s unfortunate that a weekend getaway turned into such a disappointing experience.

  *This review was originally posted on Vrbo

• 5/5