Southern Dunes Golf Home: Pool & Covered Patio

Reviews

• 3/5

  Property was lovely with nice pool and comfortable beds. Good location for parks too. Communication to resolve a few issues was very poor. I ended up having to fix a dishwasher issue , replace battery in smoke alarm and we were left with a light fitting hanging from the ceiling by the wires after it had come loose following an A/C leak. It was still like that when we left after reporting it over a week earlier and a few reminders. Not what you want on holiday.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: **Thank you for your feedback and for highlighting the pool, comfortable beds, and convenient location. I sincerely apologize for the maintenance issues and delays you experienced, as this is not the standard we strive to provide. The dishwasher concern appeared to be related to the timer mode set during your stay and was thought to be resolved within minutes. Our smoke alarms are wired in, and the A/C was repaired as soon as a technician was available the following morning.
  
  Since then, we’ve addressed the concerns raised and also improved our communication process to ensure quicker responses going forward. Thank you again for staying with us, and I wish you all the best in your future travels.**

• Family Getaway

  5/5

  Nice place to vacation away from home.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much, Brittina! We’re really glad you enjoyed your stay and that our place offered a relaxing vacation away from home."

• Very nice and clean

  5/5

  The only negative thing I have to say is that the downstairs toilet seat was cracked and broken. It didn't get fixed while we were there, and one person in our party sat on it and got pinched badly, and also got cut and was bleeding. Hopefully it is fixed by now. Otherwise, everything was great!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for your feedback and for bringing this to our attention. I sincerely apologize for the issue with the toilet seat and any discomfort it caused. Guest comfort and safety are my top priorities, and I regret it wasn’t addressed in time. The issue has since been resolved. We appreciate your stay and kind words, and we’d love the chance to provide you with a flawless visit in the future."

• Haines City Home

  1/5

  Very disappointed with this home. Rented on VRBO but was then sent to Evolve. Tried to communicate several times with the contact name and email I was given, with no response. After trying 1 more time, he said he never got a message even though I showed he "read" the message. Upon entering, it looked decorated pretty decent but it was dirty, smelled, huge cobwebs, filthy carpet and every window and shower had mold on them. Traffic was HORRIBLE! The Florida rental license was also expired. Would never stay here again! Have done vacations rental for many years and have NEVER written a bad review! Very Disappointing that we paid so much for an extremely gross place.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner; hi Lisa, We’re sorry to hear that your stay did not meet your expectations. We take guest feedback seriously and strive to provide a clean and comfortable home for all visitors.
  
  While we appreciate you bringing these concerns to our attention, we wish you had reached out during your stay so we could promptly addressed any cleanliness or maintenance issues.
  
  The property was cleaned twice before you checked in, and I have pictures of how it was before your check-in.
  
  Regarding communication, we work through Evolve to manage reservations, and we regret any confusion or delays in responses. We ensure compliance with local regulations, and any discrepancies are promptly addressed we are and have been up-to-date with all licensing.
  
  Regarding the traffic, it can indeed be challenging in certain areas of Florida, though this is unfortunately beyond our control.
  
  While we understand that this stay wasn’t ideal for you, we remain committed to providing a great experience for future guests just like we have been doing.

• Repeat customers

  5/5

  This is our second time staying at this home. And we will be back again. The house is perfect. Beds are comfy. Quiet. Convenient to stores. And your backyard is the green of hole 2. Great walking area. And having David (manager) on property for any issues (I didn’t have any) is an extra plus.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you Barbie for your kind words! We’re thrilled you enjoyed your second stay and the home met all your needs and found the home comfortable and convenient. The green of hole 2 is a great bonus, and David will be happy to hear your kind words. We’d love to have you back again and look forward to your next visit!”