Poolside Oasis: 7 Mi to Pensacola Beach Boardwalk!

Reviews

• 1/5

  Rented Tues-Sun. Day 1 arrived after dark, poor exterior lighting, husband tripped over raised landscaping edge next to driveway, landed in rocks cut & bruised. Pool was dark green, full of toys. Front yard grass about 14" tall. Backyard lot of trash, lg, deflated mylar balloons, and a trashcan 3/4 full of something with a lot of eggs on surface (some un-hatched? not sure kind, discoverd on Day 3). We frequently surfed across hardwood floors on bedroom rugs w/no rubber backing; our dog loved it but difficult for husband w/Parkinson's. Day 2 our dog learned gate latch to pool area inoperative; we rigged a wire closure to keep her out; serious safety concern if small children. Early Day 2 Grounds mgmt Mike worked hard to chem treat pool & vacuum algea, still unusable. Day 3, hall shower belching up grass/dirt, not draining. Many text messages to host Samantha, she & her indoor manager (husband?) showed up Day 3 to inspect shower & pool. Could not snake/clear, so said go ahead & share the master shower. Pool looking good, okay to swim. I bought a chem tester, showed her results: ph & alkalinity so low wont register--explained to them un-safe to swim. Day 4 Mike called--talked to owner, getting chems to correct, keep cking. Day 5 he last worked on pool; 5:30pm chems register safe. Swam 1 hr before Sat dinner; cked out Sun 10am. Late Day 5 owner called to apologize, request talk. Talked next few days, offered 25% disct & promise to address issues.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Charlotte, we’re so sorry to hear about the challenges you faced during your stay, and we appreciate you taking the time to share such detailed feedback. We followed up with the homeowner after reading your review, and they wanted to share the following:
  - We sincerely apologize for the pool condition and worked with our team to treat and balance it throughout your stay. The chemical levels have since been corrected to ensure safe and enjoyable use for future guests.
  - We’ve addressed the gate latch to the pool area and will review the yard, rugs, and exterior lighting to improve safety and accessibility, especially for guests with mobility concerns.
  - The hall shower has been serviced, and our team has worked through the other maintenance concerns you shared to prevent similar issues going forward.
  Thanks for the helpful feedback.