Lanai & Game Room: Vacation Home in Davenport!

Reviews

• 5/5

  very good option for your vacation

  *This review was originally posted on Vrbo

• Good and bad

  3/5

  1st of all the house was beautiful and thanks for letting us stay. The furniture is very used in the living area it’s like sitting on the floor so if you have bad knees it’s not going to work for you. The first day we got in the pool it was clean but the second day it needed cleaning there were dead bugs in the pool I called the property manager and advised that the net to catch all the debris was dry rotted and if he could get another one out there he said “let me look and I’ll call back” no call back. It’s seems as if someone was adjusting the heat at night in the house because at night it was super hot upstairs. I took pictures. The tv in the downstairs room didn’t work I sent a message no reply, however we still had a great time. I do have pictures of the net and all of the bugs floating around the pool actually didn’t seem like the pool was filtering the water.

• 4/5

• 3/5

• Golf Trio

  2/5

  When we arrived I walked through the house and took pictures of things that were broken. Towel bar hanging off the wall, handrail going upstairs that was broken, outlets in kitchen that were not working. Some of us had to use beach towels as there were not enough bath towels. Contacted property manager with the issues we had. I was told hand rail would be fixed so we could make sure everyone coming down the steps would be safe. We were told that they had pictures and the hand rail was not broken prior to our areival. I have the pictures of when we walked into the house showing it was. Needless to say they came out at 8:20 pm on our last night, which was our 7th day, and til it down so they could match it up and get it fixed. I am not going to go into everything else but I have text messages from property management that says we never gave them authorization to fix it and my text messages say different. I am going to stop here as this is the way the whole trip went and it made a fun vacation not so fun. We lost s

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Steve, we're sorry your stay fell short of expectations. The homeowner would like to address your concerns:
  - We take pre-arrival inspections seriously, and our Guest Contact documents the home's condition with photos and videos taken right before check-in and after check-out to ensure everything is accounted for.
  - Regarding the handrail, it was fine in the photos taken before your arrival, but we still responded to your report and came by to take measurements for a replacement. This process can take a couple of days, and while we regret the delay, we did follow up with you during your stay.
  - The towel bar issue has since been addressed, and according to the photos, there were ample towels stocked in the laundry area.
  Thank you for bringing these items to our attention. We appreciate your feedback, as it helps us continue improving the guest experience.