Lanai & Game Room: Vacation Home in Davenport!

Reviews

• 1/5

  Was very dirty house ..dust, mold , old furniture , play room ( storege garage) with paint.

  *This review was originally posted on Vrbo

• 1/5

  This was, unfortunately, the worst arrival experience I have ever had. When we arrived, the house was not ready and had not been properly cleaned, which prevented us from checking in on time. We waited an additional three hours for the cleaning company to finish.The condition of the home did not match the photos listed on VRBO. There were visible stains on the walls, comforters, and kitchen cabinets. Two of the bathroom walls had what appeared to be feces or another organic substance. There were exposed electrical outlets and visible wiring, which is especially concerning for families with young children.The pool and hot tub were unusable because the heater had recently been removed—this was not disclosed prior to booking. I attempted to work with the host to find a reasonable resolution, but the response was unhelpful and dismissive.The neighbors were extremely unfriendly and repeatedly yelled at us without provocation, making it impossible to enjoy a peaceful stay. While the upstairs flooring appears to have been updated, the walls were not repainted and had noticeable stains and handprints throughout. The main bedroom was clean, but the furniture throughout the home is very dated.Based on the condition of the property, the lack of disclosure, and the overall experience, I would not recommend staying here. I would like to add it took me almost a day and a half to properly clean this house and it looked cleaner than it did before we checked in.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "We’re sorry to hear that your experience didn’t meet expectations. We’d like to provide some clarification regarding your refund. Before you contacted Evolve, we had already offered a $200 refund along with an additional complimentary night in an effort to resolve the issue promptly and fairly. Afterward, Evolve Customer Support informed us that a 15% refund from our payout would fully resolve the matter and advised that you should no longer reach out to us directly. 
  
  Due to this deduction, we were unable to reimburse you a second time out of pocket or provide anything further beyond what had already been agreed upon. We were also made aware that two large dogs were brought into the home despite our no-pet policy, and our cleaning team reported pet urine inside and dog waste in the yard that required additional attention after your stay. While we understand your disappointment, we feel we acted in good faith to address your concerns. Thank you for sharing your feedback."

• 3/5

• Place was more then enough room just a little offish things pool needed. To be shocked n clorne ggf

  4/5

  Check in was good u Kitchen besides no can opener

  *This review was originally posted on Vrbo

• 5/5

  Well laid out house clean and tidy children friendly.Very enjoyable stay.

  *This review was originally posted on Vrbo