Canalfront Cape Coral Escape - ADA Friendly!

Reviews

• 4/5

  We enjoyed our stay at this house. It had all the accommodations we needed within the house.A heated pool was one of the main draws for us and it did not function. As best we can tell, no one came out to get the pool heater started or repaired, even though we were told they would.

  *This review was originally posted on Vrbo

• 3/5

  Got into the house no problem but the heated pool was definitely not heated. I contacted the host via the Vrbo app, email and text. I did not get a response the entire 5 days I was there. So good thing it wasn’t a bigger issue - although a cold pool was unusable during our stay. The house overall is decent but could really use a deep clean. There is a layer of grime on most surfaces. The couch is broken. The towels to shower with are more of cleaning rags that aren’t even large enough to wrap around your body. There was no welcome basket as stated and very small amount of basic essentials - 1 tissue box, 2 rolls of toilet paper, 1 roll of paper towel. It was quiet, nice view and we enjoyed the board & card games.

  *This review was originally posted on Vrbo

• 5/5

  Lovely House, really clean ,nice swimming pool

  *This review was originally posted on Vrbo

• Fantastic

  5/5

  Stay was great home was fun would do it again

  *This review was originally posted on Vrbo

• Good property, pool wasnt heated

  3/5

  The house was great! It had plenty of space and kitchen dishes for our needs. We were frustrated however as we specifically chose this location for its heated pool. The pool was NOT heated and we didnt get a person out to look at it until day 3 of 5 of our trip. We paid FOR a heated pool for the ENTIRE stay, not less than half of the stay. When pool technicians did arrive, they said that the owner was aware of this problem and they've been struggling with the heater working properly. This was quite frustrating for us, and the kids we had along. We also asked if there would be pool/sand toys so we wouldn't have to pack them (as space when traveling is sparce), and we were told there would be none. When we arrived there was a plethora, wish we would've knows so we didn't have to travel with as much. The stay was great, but communication and accuracy was not expected or what we paid for.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Heather, we want our guests to feel confident about the amenities offered during their stay, and we’re sorry that your experience with the pool and communication wasn’t what you expected. After following up with the homeowner, they wanted to share the following:
  - The pool heater is set to maintain 88°F, but unseasonably cold weather during your stay caused it to struggle. A technician was sent out promptly to adjust the settings, but we regret this wasn’t resolved sooner.
  - Pool toys are not advertised as part of the home’s amenities since availability depends on what previous guests leave behind. While there were toys during your stay, we cannot guarantee this in advance.
  
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for.