Ski-In/Ski-Out Winter Park Condo w/ Mountain Views

Reviews

• Great location and great amenities!

  5/5

  Very convenient ski in/ski out. Great parking. Wonderful pool/spa/fitness room.

  *This review was originally posted on Vrbo

• It was ok

  3/5

  Communication was practically non existent. If questions were answered, it look a while or the answers didnt address the question. Check in was ok and we received codes the day prior to arrival and had no issues. Parking was not an issue. Garage always had spaces even though they were painting. Maintenance happens. Painters were courteous and moved out of way when necessary. Cleanliness was an issue. I had to sweep up crumbs in kitchen and dust bunnies in main bedroom on day one. There was also a layer of dust on lamps but that could be due in part to the dry environment. The grout in the shower could use a little refresh. It creeped me out a bit. That ...and the spiders- there were several spiders we had to remove but hey- it was snowing outside. Maybe they didnt like the cold.All in all it was safe and convenient. We have stayed at Iron Horse before and will again....maybe just not this unit.codes aa fay before chexk in

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kelly, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Thank you for taking the time to share your feedback. We apologize for the issues you experienced with cleanliness and communication. Ensuring a clean and welcoming space for our guests is a top priority, and we will address your concerns with our cleaning team to make sure these details are not overlooked in the future.
  - We also appreciate your understanding of the ongoing maintenance and improvements at Iron Horse, such as the updates to the parking garage and lobby, which are designed to enhance the overall guest experience.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Winter park

  2/5

  Check in was a disaster- took an hour just to get correct code to get in. Codes to get in each door in the building absurdly long and ridiculous.We had to contact property manager multiple times. Lobby, game room closed and under construction, Mary Jane closed so not ski in and out. We will never stay at this property again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Amy, thank you for sharing your feedback about your stay. The homeowner wanted to address the concerns you mentioned:
  - We apologize for the inconvenience caused by the door code issue. The code had been active and functioning without issue before your stay, but a new code was promptly issued once we were aware of the problem.
  - During your visit, the building lobby was under construction for new tile installation but has since been fully remodeled. The game room, heated pool, hot tub, and fitness center remained accessible throughout your stay.
  - At the start of ski season, it’s not uncommon for certain trails and ski areas to be closed. However, there is a complimentary bus service available from the property to Winter Park Resort, with stops every 30 minutes.
  We appreciate your feedback and are continually working to improve our guest experience.