Mountain View Retreat, Walk to Winter Park Gondola

Reviews

• Excellent Property

  5/5

  Excellent property, very close to Winter Park resort. Property was well stocked with everything we needed for a great weekend in WP. Very comfortable living space and easy access to everything WP has to offer. Definitely recommend!

  *This review was originally posted on Vrbo

• Welcoming and homey

  5/5

  My husband and I spent the week skiing Winter Park with our 7yo son. We usually look for ski in/ski out, but we found this listing and figured it would be worth the walk to have all the extra space and private hot tub. The walk was SHORT!! We left all of our gear in storage at the base and it was even better than some of our ski In/ski out stays.

  The kitchen is well stocked, quality pots, pans, etc and lots of nonperishable essentials. We were so happy to come back to the house after a day on the slopes and eat warm, nourishing home cooked meals.

  Just so homey and welcoming…lots of board games, updated smart TV, fireplace and humidifiers in the bedrooms were an extra nice bonus!!

  Amazing, responsive hosts!! We ski every year and bounce around a bit, but are already looking forward to booking again next January.

  *This review was originally posted on Vrbo

• Great condo in an ideal location!

  5/5

  Great updated condo close to the base of WP! Lovely hot tub and plenty of space for everyone. Kitchen had great amenities- would definitely stay here again!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for staying with us and we hope to welcome you and your family again in the future. Glad to hear you loved the location and appreciated the amenities. Happy New Year!"

• Fabulous condo!

  5/5

  Great location! Condo has everything and is decorated beautifully. Could not have found a better spot for our trip to Winter Park!

  Manager's Response:

  From The Owner:"Thank you for staying with us and we hope to welcome you and your family again in the future. Glad to hear you loved the location and appreciated the amenities. Happy New Year!"

• Overpromised & under-delivered - Cleaning fee $$$ NEVER waived/refunded - . (See copy of her texts)

  1/5

  Arrived on 7/24/23 - weren’t enough CLEAN hand/bath towels for our family. ALL bath floor mats were dirty/matted & needed to be washed(NOT what I want to do on my vacation, & certainly did not lead me to believe our bedding had been washed prior to our visit). 3rd floor, floors were dirty with greasy/slick film, & the patio door blinds were broken & did not close, to help cool the room.(FYI- NO a/c in this home). We reached out via text to the OWNER, Ms.Tisdale regarding our concerns. Here’s a copy of Ms. Tisdale’s responses to my texts:

  “We had a large group check out and I want to make sure there were enough towels/hot tub towels for your group…”. “I will let housekeeping know about washcloths. please feel free to wash/dry. I will have your cleaning fee waived for your stay. Big apologies, we aim to have guests find everything as clean as they would in their own house. I’m wondering if furniture polish was used on the floors or if they got stainless steel cleaning spray (it’s greasy) on the floor when cleaning. Apologies again. And I am so sorry; we were just there first week July. I’ll see if the maintenance team can check them this week. You will want to close those.”

  We stayed 5 nights, & waited for our CLEANING FEES $$$ to be “waived” - NEVER happened.

  Upon our return home, she ignored our texts/calls. She was willing to help while we were in Winter Park, but no show after.

  Definitely stay in Winter Park area, BUT not here. Overpromised & under-delivered.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Brad, we want our guests to rest easy when they stay with us, and we apologize that you experienced some issues during your trip. We followed up with the owner after reading your feedback, and they wanted to share the following:
  - We are very sorry that you were dissatisfied with your rental experience. The returned cleaning fee was an oversight and is being processed immediately.
  - As you can see by our review history, we've never had any issues with cleanliness, and we pride ourselves on the condition of the property. Unfortunately, we experienced issues with a temporary cleaning team who turned the house before your arrival. The wrong product was used on the hardwood floors which caused the greasy film. All cleaning products are available to guests during their stay if needed.
  - Regarding the blinds, they had jammed due to misuse from previous guests and there were no technicians available to repair them until after your stay.
  Again, we extend our sincerest apologies and we appreciate your feedback so we can continue to improve and provide guests with the 5-star service we are known for.