Winter Park Studio Condo - 5 Mins to Downtown!

Reviews

• Jazz Weekend

  5/5

  Very good location. Easy to everything

  *This review was originally posted on Vrbo

• Great place for a ski trip

  5/5

  These are all older properties but this one is neat, tidy, clean and has been updated. For one or two people this works well. The owner was very responsive and helpful.

  *This review was originally posted on Vrbo

• Anniversary ski getaway

  5/5

  Great cozy accommodation close to down hill and cross country skiing. Loved the real fireplace. You will definitely need to use the humidifier if you come in winter months!!

  *This review was originally posted on Vrbo

• worst experience EVER on a vacation

  1/5

  Absolutley Horrible. I could go on and on. I will never again use vrbo. Nobody has yet from verbo even reached out after all tyhe problems we encountered.1.) We arrived in winter park. Went to check our online check in and was never givin a door code to enter the residents. For 4hrs we tried reaching out to the property owner and property onsite staff. we sat in the parking lot for 5hrs. This was compoletly unacceptable, Its was our anniversary. I had brought a huge dinner to cook at the residents and was unable to do this for my wife. We had to get a hotel at midnight and eat mcdonalds on our anniversary. The following we day we werte supposed to meet friends to go ski but because we didnt get to bed and settled into a hotel and then having to apck up our belongings for checkout we were unable to ski with our childhood friends that we hadnt seen in years.2.) also in the piuctures it shows a bbq grill on the patio so we had spent money on bringing up food to bbq. apparently there was not a grill on the patio any longer so we wasted alot of money on food. 3.) aklso stated that this unit had a refregerator. This unit actually had a very small door room size refrigerator. We had to go buy coolers to keep our food cold.4.) They offered us only an additional 2 nights at the location. They didint even offer us our money back. At this point we just wanted to go home.5.) property manager told us they would have us a free dinner at a local restaurant. We went the next evening after getting dressed up and happy they did something for us since they ruined are anniversary only for the restaraunt to have not gotten a gift card call in from the property managment. 6.) On our second to last day the power had went out and we woke up freezing cold. Called the property manager with whom I never got a response back. We went to the local store to get fire wood but they were out of wood. We had to go buy are own electric heater to sit by just to stay warm. This was the worst vacation ever. customer service was horrible and what we expected was not what it was. They also had piuctures of a pool and hot tub so we thought that was a n option since since they have pictures of it. Anyways im extremelly unhappy and what a waste.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jacob, we take it seriously when guests let us know that we missed the mark, and we're sorry that you encountered some issues during your stay. We followed up with the homeowner, who wanted to share the following:
  - My property manager provided call logs to show that they called you back within 15 minutes of you reaching out on the night of check-in. They left a voicemail with the door code and did not hear from you again.
  - I'm sorry that you still were not able to get into the unit, but I hope the refund granted and gift card helped lessen your frustration.
  - The hot tubs are currently closed due to Covid restrictions, as is noted in the listing. Grills are also banned right now, which is why we removed ours.
  - I apologize that your trip got off to a rocky start but hope that you appreciated the efforts from myself and Evolve to make things right. We will continue to work hard to provide relaxing stays for all of our guests.

• Not adequate for long stays

  3/5

  Very small, not much larger than a typical hotel room. COVID made us cancel our California ski trip so we booked Winter Park on short notice. This condo would be fine for two people for a weekend and eating out. Unfortunatey we booked for two weeks. Advertised sleeps four - but there is no table and the bar only has three seats. Kitchen appliances adequate except mini-fridge that stores practically nothing. Only had two sets of towels for two week stay, so we left a voicemall request with management company but never got a return call. Didn't matter because we decided to lose the rental $$ and for a little more we booked a nicer 2 bdr/2ba with a local company.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lucia, the right vacation home is everything, and we're disappointed that this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The listing description reflects that this is a studio unit.
  - We use professional photography for the home, so the features you see on the listing are accurately advertised, including the number of stools and size of the fridge.
  - We're so sorry if you had difficulty working with the on-site property manager. We'll work with them to make sure this doesn't happen in the future.
  Thank you for letting us know about your stay.