Ski-In/Out Condo w/ Hot Tub Access in Keystone!

Reviews

• Great unit

  5/5

  Excellent property, very well equipped

  *This review was originally posted on Vrbo

• Nice condo but not ski-in & ski-out

  3/5

  The condo was nice and sufficed for our stay.

  The ski-in/ski-out includes walking 400 yards to the gondola. That, in my definition, is not ski-in/out.

  The pictures shown for the pool and hottubs were in another building which we did not discover until the last day by travelling in a dark and smelly garage to the other building.

  The hottubs in the building that this condo resides were smaller, only partially worked and not that appealling.

  Lastly, we found it ridiculous that we were only given one key card to access the condo. With two adults going different directions at time during the day, it required coordination for someone to be home to let someone in or in-day handoffs of the keycard.

  Manager's Response:

  Hi Kevin, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to make sure that our guests have an exceptional experience with us and uphold high standards of hospitality. We're sorry to hear that you did not have the five-star experience we endeavor to provide our guests.
  - We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right. We would have been happy to address any concerns you had, but we did not receive any contact from you during your stay.
  - For guest use, we provide two keys that are in the packet we give our guests and leave at least two other keys in the unit as well. If guests needed an additional key, we would have remedied the concern by providing another one by reaching out to us.
  - We aim for transparency and our photos and listing are accurately advertised. To get to the Dakota pool and additional hot tubs, guests can get there with a short walk outside without going through the garage.
  We truly go above and beyond and we are confident that future guests will have excellent experiences at our property.

• Place = great, customer service = beyond rude

  2/5

  The condo we stayed was incredible! The location was perfect, beautifully decorated, so much space, I would stay there again and again.

  The staff when asking questions before our stay was just horrible. They were so beyond rude and the way they talk to renters is abhorrent and I cannot believe that is acceptable at a professional management agency. Put a damper on the trip but luckily the condo was incredible.

  Manager's Response:

  Sofia, thanks for taking the time to leave this review. We're so glad you enjoyed your stay overall, but we apologize that your experience with us here at Evolve was less than satisfactory. As this property is not pet friendly and we were notified by you that you would be bringing two service animals, we asked two clarifying questions regarding service animals for our documentation and alert the homeowner. We always strive to be professional and respectful in our communications with guests, but we apologize if our tone came off wrong. Thank you again for providing such valuable feedback.

• Good keystone location

  5/5

  Very nice property, good location for ease of mountain access. Small grocery store very close by. A handful of restaurant options close by (though their hours were limited during our spring ski trip). Only complaint would be the late checkin (after 4pm), and the early check out (before 10am) requirements.

  *This review was originally posted on Vrbo

• Great Location

  5/5

  We enjoyed the property the location was perfect!

  *This review was originally posted on Vrbo