Deck + Mtn View: Keystone Townhome Near Resort!

Reviews

• Great location and for families

  3/5

  This property was great for two families with small children to visit. Walking distance to Keystone Village and a quick car ride to Dillon. The condo definitely needed a deep clean and a little love. The kitchen drawers were janky with handles falling off, one of the windows upstairs didn’t open properly, and the back deck railing was falling off-amongst a few other things. Other than that, the space worked for our us.

  Manager's Response:

  Hi Tiffany, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We are delighted to hear that you enjoyed the location of our home.
  -Our home is professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay to address any issues you were experiencing. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  -Our maintenance team is currently addressing the cabinet handles and the back railing. While these issues have not been raised before, we are taking proactive steps to rectify them.
  Thanks for taking the time to leave your review.

• Great stay for our whole family!

  5/5

  We loved our stay at the enclave. The property was clean and worked great for our whole family to gather. After a long day of skiing, the sauna and steam shower were amazing!

• Great Ski Rental

  5/5

  Great property for a family ski trip. Walkable to River Run if you're ok with a 10 minute walk. Or a short drive. We did both. Several markets/restaurants within walking distance. Though we cooked every night. And only a 15 minute drive to the City Market for groceries. Second time in this development and we'll be back again!

  *This review was originally posted on Vrbo

• Rental

  5/5

  Place was clean and location was fantastic! Definitely would stay here again!

• Disappointed

  2/5

  The view was amazing, but the townhome was in very poor condition. The showers had terrible mold & mildew in them with missing shower rails & towel rods. The master bathroom tub & sinks we’re clogged with a very slow drain. Some of the lights & humidifiers didn’t work, along with the Keurig coffee maker. The plastic end covers on the floor heaters were all falling off. The cleanliness & overall care of the place was in very poor condition & has obviously been neglected. This is unacceptable for what they’re charging to stay here.

  Manager's Response:

  Hi Michael, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -The showers don't have mold or mildew. We do recognize they can get hard water stains, and our cleaning team cleaned for four hours prior to your arrival. We'll collaborate with them on doing a deeper clean of the bathrooms.
  -We haven't had past comments about the drains. We wish you would've let us know during your stay about these concerns so we could've addressed them immediately.
  -You did notify us about the lights, and we addressed that during your stay. We used the Keurig just before your stay and it was working, and we've since replaced the humidifier filters.
  Thanks for taking the time to leave your review!