Cozy Grand Junction Bungalow by Trails + Wineries!

Reviews

• Cozy Grand Junction Bungalow by Trails + Wineries! Review

  5/5

  Great spot that looked just like the pictures and close to Palisade! Thanks for the stay!

  *This review was originally posted on Vrbo

• Adorable Bungalow!

  5/5

  Very nice and clean! Quaint and cute place. Adorable.

  *This review was originally posted on Vrbo

• Adorable Bungalow!

  5/5

  Very nice and clean! Quaint and cute place. Adorable.

• Worst experience at a rental

  2/5

  I'll try to keep this short but, I wanted to take a sec and make sure I left a review so other people would at least get a chance to know before they spend their hard earned money at this location. It was very dirty! I mean it was picked up and looked cute but as far as like dust and animal hair, it was very bad. I'm highly allergic to cats and the hair was everywhere. And dust on the ceiling fan that was ridiculous. I contacted their rude management and VRBO customer support and nothing. I ended up with an infection and spent $250 just to see the doctor where I was as prescribed medicine. Still no help with sending anyone to clean. And God forbid you need towels with no where to wash laundry and your there longer then a week. I asked for towels and someone left 2 small wash rags at the front door. It's cute but please take my advice pick another one. Oh I almost forgot. I texted the management about the dishwasher being disconnected from thethe cabinet it was falling out and she said she would send someone. No one ever came to fix it and the stove didn't work and she said she was having one dropped off and that never happened either.

  *This review was originally posted on Vrbo

  Manager's Response:

  Shandra, we appreciate you taking the time to share your feedback regarding your recent stay at our property. However, we must address some discrepancies in your review:
  
  -To ensure the highest standards of cleanliness, we employ a professional cleaning company to thoroughly sanitize the home between guests. Rest assured, your accommodation met our stringent cleanliness criteria prior to your check-in. Regarding your allergy to cats, we are sorry for any discomfort, but we want you to know that our property is strictly maintained to ensure a clean and allergen-free environment for all guests.
  -We want to assure you that we value open communication with our guests, and we regret any miscommunication that may have occurred. Our aim is to provide a positive experience for every guest, and we apologize if we fell short in this instance.
  -Regarding your request for additional towels and washcloths, our records show that they were promptly provided within two hours of your communication.
  -We take issue with your claims about the dishwasher and stove. We take maintenance concerns seriously, and our team is diligent in addressing any issues reported by guests. However, there is no record of your complaint about the dishwasher being disconnected or the stove not working during your stay.
  -It's important to note that your stay was arranged through Evolve, and you chose to extend your visit by four days beyond your original reservation dates.
  
  We take pride in maintaining a clean and comfortable environment for our guests, and we are disappointed that your experience did not align with your expectations. However, it's important to address the inaccuracies in your review to ensure transparency for future guests. Our dedication to providing a pristine and welcoming space remains unwavering, and we will continue our endeavors to ensure every guest enjoys an exceptional stay with us.

• Cozy Place

  5/5

  It was perfect for a couple’s getaway. The air conditioner had problems one day but the host promptly had maintenance check and fix the issue.