2 Mi to Lake Estes: Home w/ Deck & Grill

Reviews

• 4/5

  Close to RMNP and downtown Estes. We saw Elk in the neighborhood. :) The house was big enough to accommodate our family of 3 teens and 2 adults. There were quite a few things that need to be updated but overall it was a good experience for what we needed.

  *This review was originally posted on Vrbo

• 3/5

  The property fit our family needs well and was in a great location. Kitchen could use some updating of pots and other necessities. No where on the listing did it mention there was someone living in the basement. The listing said there was parking for 4 vehicles. The resident downstairs has a moped and a car. We had 4 vehicles (a couple large vehicles due to hauling horse trailers), and we ended up parking 2 at the fairgrounds after being unpleasantly woken at 4:45am to move our car so he could get out. When I contacted the host, I was told they weren’t aware that he needed to park at the property. The parking situation was very frustrating and uncomfortable due to the interactions with the downstairs resident.

  *This review was originally posted on Vrbo

  Manager's Response:

  We’re so glad the property was a great fit for your family and that you enjoyed the location. We followed up with the homeowner, who would like to share the following information:
  - We’re sorry for any inconvenience you experienced during your stay. The downstairs resident has just one car, and that unit is a separate apartment from the main house.
  - The home is licensed for eight guests and offers parking for four vehicles. We know that bringing larger vehicles, like horse trailers, can make parking more challenging.
  We appreciate your feedback, as it helps us continue delivering the 5-star stays we’re known for.

• Just okay

  3/5

  The house was just ok and definitely not worth the price we paid for it. Check in was delayed due to previous guests so cleaning crew was scrambling to get it ready. They did as well as they could but the home in general had some cleanliness issues. One of the bathroom drains didn't drain well so there was standing water, towel hangers in bathrooms were bent or missing. The shower curtain in another bathroom was 100% cotton with no liner so it was just damp all weekend. There was a general mildew smell in all spaces that had sinks. Unfortunately, we were pretty disappointed with the property. We had booked it because of the big space and hot tub close to town but we didn't end up using the hot tub due to the state of the interior of the home, we weren't sure about getting into the hot tub.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Elizabeth, I’m sorry for the inconvenience you experienced. As we explained upon your arrival, the home had been left in poor condition by the previous guests, and with a same-day checkout and check-in, our crew was still working to make it perfect for you. We wanted you to enjoy a clean and fresh space, which is why our team was finishing up; this included the hot tub, which you saw our maintenance staff working on. We let you know it would be ready in about half an hour. We always ensure the home smells fresh and is well-maintained, with deodorizing throughout. The upstairs bathroom handle had been badly damaged by the prior guests, and repairing it required reinstalling and painting, which couldn’t be completed within just a few hours.
  We weren’t aware of any toilet issue during your stay; had we been notified, we would have sent someone right away to fix it. The bathroom curtain appeared in good condition and hasn’t been a concern for other guests, though we will explore different options. For your comfort, the home does have three restrooms with showers available. Your comfort and experience are important to us, and we appreciate your understanding."

• 4/5

  The kitchen needs some real dishtowels and dishcloths. Nothing soaked up water.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "Thank you for your feedback, that way we can provide better accommodation for future guests.
  Anyway, on the sink top were plenty of clothes towels, paper towels, and down the bottom of the sink were another kind of towels that were good to dry."

• 4/5