2 Mi to Lake Estes: Home w/ Deck & Grill

Reviews

• Just okay

  3/5

  The house was just ok and definitely not worth the price we paid for it. Check in was delayed due to previous guests so cleaning crew was scrambling to get it ready. They did as well as they could but the home in general had some cleanliness issues. One of the bathroom drains didn't drain well so there was standing water, towel hangers in bathrooms were bent or missing. The shower curtain in another bathroom was 100% cotton with no liner so it was just damp all weekend. There was a general mildew smell in all spaces that had sinks. Unfortunately, we were pretty disappointed with the property. We had booked it because of the big space and hot tub close to town but we didn't end up using the hot tub due to the state of the interior of the home, we weren't sure about getting into the hot tub.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Elizabeth, I’m sorry for the inconvenience you experienced. As we explained upon your arrival, the home had been left in poor condition by the previous guests, and with a same-day checkout and check-in, our crew was still working to make it perfect for you. We wanted you to enjoy a clean and fresh space, which is why our team was finishing up; this included the hot tub, which you saw our maintenance staff working on. We let you know it would be ready in about half an hour. We always ensure the home smells fresh and is well-maintained, with deodorizing throughout. The upstairs bathroom handle had been badly damaged by the prior guests, and repairing it required reinstalling and painting, which couldn’t be completed within just a few hours.
  We weren’t aware of any toilet issue during your stay; had we been notified, we would have sent someone right away to fix it. The bathroom curtain appeared in good condition and hasn’t been a concern for other guests, though we will explore different options. For your comfort, the home does have three restrooms with showers available. Your comfort and experience are important to us, and we appreciate your understanding."

• 4/5

  The kitchen needs some real dishtowels and dishcloths. Nothing soaked up water.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "Thank you for your feedback, that way we can provide better accommodation for future guests.
  Anyway, on the sink top were plenty of clothes towels, paper towels, and down the bottom of the sink were another kind of towels that were good to dry."

• 4/5

• 3/5

  Didn’t realize someone was living in the basement!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Apologies for the inconvenience. I explained to you before: the lady and her husband are the ones who clean and do maintenance at the house. The door and entrance are independent. We will try our best to make sure this does not affect our future guests. Thank you!”

• 4/5

  Overall, the house was the perfect size for our family with plenty of space. The location was in a quiet neighborhood and close to everything. The hot tub was a great amenity on those cool nights. My only suggestions would be to have more bath towels and designated hot tub towels. The kitchen is large enough for family cooking, however, it’s not set up for those of us who love to cook. There was a limited amount of pots and pans, plates, and silverware to accommodate all of us. Simple upgrades in these areas would make this house irresistible!

  *This review was originally posted on Vrbo

  Manager's Response:

  From The Owner: "Hello, thank you for your comments. We will check the kitchen items and ensure there are more towels available for future bookings. The kitchen supplies and towels are usually sufficient for 8 people, which is the property's capacity. When more guests arrive than expected, it can sometimes cause issues with accommodation. We hope to serve you better in the future."