Colorado Springs Home: Game Room, 3 Mi to Downtown

Reviews

• Short stay

  4/5

  Convenient and quiet.

  *This review was originally posted on Vrbo

• Could be better

  3/5

  Needs cleaning,repairs, and updated pictures

  *This review was originally posted on Vrbo

• Short stay

  4/5

  Convenient and quiet.

• Felt at home and in a great spot

  5/5

  Had a small group of young adults in town for an annual local athletic event, which happened to be based across the street! Convenient location if you're looking for a quiet but still relatively centrally located house, good for a few couples or a friend group. Great access to all the parks, recreation, and other activities close to the foothills. Responsive, kind, flexible host who let us stay a slight bit over. Would love to stay again , felt like home

• Very Concerning

  1/5

  We booked this location during a work conference because of how great the reviews were and how clean the house looked. But upon arrival to the actual property, we were extremely disappointed and concerned. The entire basement was moldy and needed a humidifier running around the clock. We found a litter box scoop and cat litter in the sofa bed once we pulled it out of the couch, and candy bar wrappers were found there as well. The back door would hardly open because it appears to have been reinstalled after being kicked in at some point. We had homeless people right outside our window, witnessed drug use nearby, and even witnessed indecent exposure by homeless people in the area. The home was not clean, to the point that we didn't feel comfortable taking our shoes off or using the showers. We left the home within 8 hours of arriving and found other lodging in Colorado Springs. When we contacted the property owner and Evolve about a refund due to safety concerns only, we were told that the issues reported "do not fall under our Rest Easy Promise" and that the "property owner is not responsible for the neighbors or surrounding property." It's clear to us that the reviews left on this property have either been fabricated or the poor reviews have been removed. We did not receive our money back and are extremely disappointed in the way this was handled. We will not be using Evolve again, and will not be renting any properties owned by this individual.

  Manager's Response:

  David, Please be assured that Evolve does not fabricate reviews and we will not remove a review unless it violates our policies. The homeowners were surprised to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following:
  
  Owner's response: "David, We want all of our guests to rest easy when they stay with us, and we're so sorry to hear that you were concerned for your safety. Providing a safe and comfortable environment for all of our guests is at the forefront of our mission.
  
  We take cleanliness very seriously and our cleaners do a great job, we have not had any concerns or issues with our guests. We work hard to make sure that the home is 100% guest-ready and is sanitized and cleaned between each booking. If you had any issues we wish you had reached out to us so that we had the chance to rectify any of those issues.
  
  As you can see we have numerous reviews where our guests were satisfied with the location and "felt at home". We are confident that future guests will have excellent stays! We will continue to deliver those 5-star experiences we are known for."