Spacious Aurora Retreat w/ Game Room + Hot Tub!

Reviews

• Aurora house

  1/5

  Justin never responded on the back up toilet issue. Now today while running late leaving out he found time say he’ll charge.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lisa & Jason, we want our guests to have an exceptional experience from start to finish, so we’re sorry to hear there was some confusion around your stay. After receiving your feedback, the homeowner would like to share the following:
  - We didn’t receive a direct message about the toilet issue, but when Evolve received your note, they followed up with us to make us aware of the situation. We followed up and checked the toilet, and it appeared to be flushing, so it didn’t seem to require immediate attention.
  - As for the checkout timing, our policy is to check out by 10 a.m. so our cleaning team can prepare the home for the next guest. Delays past this time can impact their schedule, and late checkouts may incur additional fees, especially if additional cleaning or repairs are needed. For clarification, this is not passed on to the guest.
  Thank you for sharing your experience so we can keep improving our communication and guest support.
  Thanks for letting us know about your stay!

• Worst ever!

  1/5

  DO NOT stay at this property.

  *This review was originally posted on Vrbo

• A Big disappointment

  2/5

  disappointed I could not speak with someone when I tried to call and left multiple messages. Old bed left on the side of the house, the garage was supposed to hold to cars could not because of all the junk in there. The carpet needed to be cleaned or taken out. The soap dispensers was filled with water. The sheets in the baby crib was not clean. I would not recommend anyone to stay here. Hot tub needed to be cleaned

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dionne, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We regret that we didn't receive any messages but would have been happy to address any concerns promptly if we had.
  -The hot tub is regularly cleaned, but your feedback will help ensure it receives extra attention.
  -We will address the cleanliness of the crib sheets with the cleaning team to prevent this from happening again.
  -We are actively addressing the additional issues you mentioned.
  Thanks for your valuable feedback as we continue to improve for future guests!

• Nice home

  4/5

  Probably need to change up the cleaning company. Some webs and dust throughout the house. Nice house though.

  *This review was originally posted on Vrbo

• Half Done and Dirty

  1/5

  Place was large enough to fit our group of 10+. Unfortunately the amenities were not complete. It felt like any positive the place had was weighed down by the lack of quality put into the work. For example, there was enough room for our group, BUT all the beds were hard or broken down. The mattresses were straight out of boot camp and a few had sunken in somehow. The home was definitely getting up there in years and could use some updates. Feel like the only update in the house was the master bathroom. The basement was a hazard for sure though. It looked like the basement area was meant for kids, so they probably wouldn't have complained about the shoddiness. The drywall looked to be done by an amateur and the doors were dingy at best. The latches were definitely strange but I guess it was just the nature of the layout down there. There were also mouse droppings behind a lot of the furniture down there. Not a place I would want my kid hanging out. Outside of the basement, the upstairs had a mildew smell to it, maybe some water damage or something. Overall, not worth the money that we paid for a week. Ended up cancelling and going with another rental for obvious cleanliness reasons.

  *This review was originally posted on Vrbo