Home w/ Deck + Access to Tahoe Donner Amenities!

Reviews

• 3/5

  The Tahoe Donner area itself is beautiful, refreshing, and within a heathy environment. The location of our cabin was ideal; located close to Donner Lake, Lake Tahoe, family who rented two other cabins in Donner Lake, and stores. The cabin had several upgrades that were much appreciated: new and clean. The rest of the cabin was the dirtiest place we have ever stayed! I don’t know what the owner/hosts are thinking! The 2 lamps in the large bdrm were broken, as was the wall-hanging mirror in the attached bathroom.The furniture, pillows, and kitchen towels must have been from Goodwill. The kitchen/recycling containers in the kitchen haven’t been cleaned in eons, and the same for the oven, etc. Upon entering we saw a sign asking us to take our shoes off and the carpets were filthy and the wood floors made our feet black! We could not access the cabin by using the lock box next to the front door. I reached out to the host twice two weeks and one week prior to our first day in the cabin, but we did not hear back from her until we were in the cabin. Also, the video game that was advertised as being in the kids room was missing, and our 7-year old had been very excited about it. As I stated earlier the cabin is in a gorgeous area and it is close to beaching, kayaking, sight seeing, but I had to share our experiences of the cabin itself.It was impossible for us to clean thoroughly prior to leaving, as is our standard, because everything hadn’t been cleaned in ? years.

  *This review was originally posted on Vrbo

  Manager's Response:

  We always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review:
  - We were surprised by the cleanliness concerns, as the property is professionally cleaned after each stay and the carpets were deep cleaned twice this summer. Still, we’ve followed up with our cleaning team to make sure the floors, oven, and kitchen containers are being properly taken care of moving forward.
  - All linens, towels, and kitchen supplies are purchased new through our property management team and are replaced regularly. We’ll be doing a full review to ensure everything still meets our standards.
  - We’re sorry about the broken lamps and mirror. We offered to replace the lamp and have our nearby cleaning team stop by, but we understand your choice to decline that offer. Unfortunately, summer is a very busy season, and we don’t always learn about damage unless it’s reported by a guest.
  - Before arrival, our team was in communication with your family, and we also spoke directly with your husband during the stay. We confirmed that the lockbox wasn’t intended for guest use, and the correct access instructions were shared. We’re also looking into the missing video game and will update the listing if needed.
  Thanks for your valuable feedback as we continue to improve for future guests.