Palm Desert Home w/ Pool, Near Shops on El Paseo!

Reviews

• Not as Advertised-A Disappointing Stay

  3/5

  Confusing check in due to conflicting info from host and Evolve. Listing photos and descriptions showed smart tvs in bedrooms 1,2 and on patio. When we arrived there were no tvs in either bedroom and the one on patio did not work!The tvs were a major reason we chose this property. On day 4 of our stay the refrigerator failed. Host first had a neighbor come over to ''fix it,'' then called an actual repair service which found the compressor had failed. She then ordered a new refrigerator which came 4 days later. We lost around 300 worth of food plus vacation time was lost waiting around for service and delivery people. This host (owner) sent annoying and intrusive texts trying to micromanage our behavior in the unit: turn off porch lights; be sure freezer door was shut (when compressor was the problem); put heavy pool cover on when pool not in use (difficult for 2 elderly women to do); stop normal behavior as she had gotten an Excessive Use alert from the electric provider. We left 20 days into a planned 36 day stay due to these and other issues. A refund negotiation is in progress.We have stayed in properties all over the world and this one was the worst experience we have had.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mary, we want every guest to have a smooth check-in and a comfortable stay, so we’re sorry to hear that you encountered challenges during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - The refrigerator issue was addressed as quickly as possible, with two technicians attempting repairs before a new unit was ordered and delivered. We understand how frustrating this must have been and appreciate your patience during the process.
  - The check-in confusion stemmed from a discrepancy in the reservation system, which has since been corrected to prevent future misunderstandings.
  - The listing has been updated to reflect the current TV setup so that future guests have accurate expectations.
  - The pool cover is recommended to help maintain heating efficiency, but we recognize that it may be difficult to manage for all guests.
  We appreciate your feedback and will continue working with the homeowner to improve the guest experience. Thank you for taking the time to share your insights.

• Palm Desert

  5/5

  Great location. Comfortable in our surroundings.

  *This review was originally posted on Vrbo