Serene Groveland Cabin Rental Near Yosemite!

Reviews

• 2/5

  Positives: -Place was spacious and kitchen was well-equipped. -Property was clean upon check-in.Negatives:-Check-in to the parking was delayed because our name was not on the guest list. Had to wait close to 1hour to get it all straightened out.-Garbage bins outside were already full when we arrived. We had no place to take our garbage out.-Major problem: Issue with the plumbing on the last day and night until checkout. After washing a small load of laundry, water was backing up both shower drains where dirty water was coming up the drains. Both toilets were backing up and not flushing. Our family of 5 were not able to shower or use the toilets for almost 24 hours until our checkout. We had to go to a rest area to use the bathroom after we left. It was terrible. -Management response time: To make matters worse, we contacted the manager a couple of times as soon as we realized the plumbing issue, and did not hear back for 2 days after our checkout. We were offered 100 credit for future reservations. Needless to say, we don’t plan on returning. We asked for 100 refund instead to which they agreed. Three and a half weeks later, we still haven’t gotten the refund.It looks great on pictures but the management is horrible.I didn’t include pictures because backed up toilets and dirty tub water is too nasty to post.I was being generous with the 2 stars. It really deserved 1 1/2 stars.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “We’re glad you enjoyed the cleanliness, space, and well-equipped kitchen. For clarity, please note that the security gate requires the correct name of the arriving guest to be provided in advance for entry. During this guest’s stay, a major plumbing repair was also needed that could not be fixed immediately. Our on-site manager met with them to apologize, and we also reached out afterward to extend our apologies directly. The plumbing system has been completely repaired, and the property was shut down for several weeks to ensure no future guests will be affected.”

• Raj

  5/5

  Location was perfect. It was exactly as it was advertised. We had great two night stay at the location.

• Short stay

  4/5

  This place was fine for a weekend visit for a wedding. We had a couple complaints being the oil diffusers in the bathrooms had a very overpowering smell and that the pillows were very stiff. However, the towels were fluffy and the place was accomodating.

  *This review was originally posted on Vrbo