Community Perks: Welcoming Groveland Home

Reviews

• family reunion

  4/5

  there were many things that needed repair, but overall the property worked for us and we had a wonderful time

  *This review was originally posted on Vrbo

• Disappointed

  2/5

  The house was nice enough. We have allergies and migraines triggered by strong scents. We made a timely request that they use unscented detergent to wash the bedding and towels. They told us we would have to pay additional fees or deal with it ourselves. We spent the first day of vacation doing laundry. We found dirty dishes in the dishwasher and recycling waste from previous guests. They failed to provide basic amenities such as Kleenex. The guest contact/host provided incorrect and inconsistent information and instructions about special requirements and additional fees for garbage disposal in this gated community. They were unresponsive to our calls. There were signs throughout the house warning that guests must “Please Remove All Garbage From Home At Departure” and “Failure to remove trash will result in additional fee!” The persistent intervention of the Evolve Support Team, who were great, was necessary to resolve this issue. We left 3 days early.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "John, as the owner, I spoke with you at the onset of my awareness of your request for a fragrance-free vacation rental. I explained we had a turnover of property hosts and apologized for the lapse in using fragrance-free products to launder sheets and towels and clean the home before your arrival. You and I discussed several options to correct the situation. We settled on your early arrival to the house to launder sheets in one of the four bedrooms you would choose to occupy during your stay. You said you could not decide until you slept in each bed and therefore had to wash all bedding. I acknowledge people do have strong allergic reactions to fragrances. You asked for your rent back, and I did say I could not do that if you chose to stay. I have spoken with my new vacation house rental host about removing trash, checking details like emptying the dishwasher and having tissues available in every bathroom. Evolve staff did make calls to me and understood that you and I had conversations to address the fragrance-free request when you made your reservation. Neither Evolve, nor I were ever forwarded that information. In earnest, if I had known of your request for frangrance-free cleaning supplies, I would happily have complied. In fact, this has been a learning experience for me and I now use only fragrance-free laundry detergent and no dryer sheets. I hope you did enjoy your stay at Casa Crelan. My vacation home is beautiful and it is always my desire to have people feel welcome and comfortable."

• Great house and location

  5/5

  Everything is in great condition. Bed was comfy. The bbq pit in the backyard is excellent for a dinner with family and friends. Best of all, Heather was helpful.

  Manager's Response:

  From the owner: "We're so glad you enjoyed your stay, thanks for staying in our home!"

• Thanks

  5/5

  Thanks a great home it was an ideal and quiet setting a great weekend away.

  Manager's Response:

  From the owner: "We're so happy you enjoyed our home, please come back again soon!"

• This is a true gem

  5/5

  We stayed in the house for 3 nights and went to Yosemite daytime to hike. The drive to Yosemite was about 1 h 20 min and the road went over the mountains with the best views of the valleys.

  The house had absolutely everything we needed and everything worked so fine. We did our laundry and we cooked all our meals at home, watched movies and slept like babies in the comfortable beds. We didn’t use the outdoor kitchen, it was a bit too chilly in the evening. The deer came and visited us, the turkeys and the squirrels. We can recommend this house highly!

  Manager's Response:

  From the owner: "We’re so glad you enjoyed our home. Come back again this summer so you can enjoy the lake and outdoor bbq! Thank you!".