11 Mi to Coachella Valley: Pet-Friendly Home!

Reviews

• Rough Start

  3/5

  Even though I had given the Guest Contact our names over a day prior, Gate Security did not have them. Eventually she was let in and dropped off but the unit is tucked behind a hedge and behind another unit and not even a porch light was left on to see that there was a door there in the dark!!! Even after giving names a few times, the rest of us had problems getting in since we weren't given the owners name which it sounds like our names were under. Came in and found one of the sliding doors unlocked and slightly open! The bedding didn't fit well and was pilling and old. The foam mattress was hot but otherwise comfortable. The place overall is okay once settled but all the problems would not have me recommending or going back as the entry caused much more stress than necessary. Also if you want people to take the garbage out, it would be good to identify where you take it. We found it after a bit but unnecessary time to look for it. The "Checking Out" page in the binder was left empty!! Pretty unprofessional overall

  Manager's Response:

  While we’re glad you found the mattress comfortable, we’re sorry to hear about the frustrations you experienced during check-in. We have since coordinated with the gate security team and the Guest Contact to ensure our guest lists are better communicated to prevent any future entry delays. We’ve addressed the oversight of the unlocked door with our cleaner to ensure the home is fully secured before each guest's arrival, and we are currently in the process of replacing the bedding. Thank you for helping us improve our guest experience.

• 5/5

• Could easily be improved

  3/5

  We have stayed on this property before so we are familiar with the location and amenities which work well for us. This property is reasonably well represented by the photos showing decent renovations and newer furnishings. However, the photos don’t really show the cheapness of the furnishings, the tv mounted askew, the dishwasher unable to fully open without hitting the stove etc. We could live with this stuff but it shows that the owner likely never stays here and therefore doesn’t care. If the owner did stay here he would notice how bad the mattresses were!Worse, the place was quite dirty. The outside grill was left a mess that took us an hour to clean. The dishes and utensils were dirty and the tile floors were dirty enough to turn our socks black. So this obviously disappointed us. All this said, we didn’t hate the place, we just wished that there was evidence that the owner cared. Our contact at Evolve was reasonably responsive, offering an apology but that’s about it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Robert, thank you for sharing your feedback. The homeowner would like to address your concerns:
  - We wish you had reached out during your stay so we could have addressed any issues in real time.
  - We’ll be working with our cleaning team to ensure the property is thoroughly cleaned and properly maintained for future guests.
  - We understand that furnishings and mattresses are a matter of personal preference, but we will take your comments into consideration for future updates.
  We appreciate your feedback, as it helps us enhance the guest experience.

• Disappointing

  2/5

  • In the master walk-in shower faucet handle, you either get all hot water or all cold water. There is no ability to put it in the middle.

  • The handle on the freezer door comes off.

  • There are no more trash bags.

  • We were told that patio furniture, after the wind, would be cleaned.

  • We couldn’t figure out how to work the living room TV.

  • In the bedroom to the left of the second bathroom, the table lamp cannot be plugged in.

  • There is only one large frying pan, we bought a second small one.

  • The large frying pan had been put away dirty (left over scrambled eggs in it).

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dennis, we're sorry to hear that your recent stay didn't meet your expectations. Your feedback is important to us, and we've connected with the homeowner to address your concerns. Here's their response:
  - We want to assure you that there's nothing wrong with the shower; we provided instructions when you reached out. However, we apologize if there was any confusion.
  - Regarding the freezer door handle, we acknowledge the inconvenience it caused and will promptly address and repair it.
  - The sandstorm during the week of your check-in was an unexpected event beyond our control, but we're sorry if it impacted your stay.
  - We'll add labels on the remote control to minimize confusion.
  - We wish you had reached out during your stay if you needed a frying pan or any other items. We would've provided immediate assistance.
  Thank you for sharing your review with us. Your feedback helps us improve and ensure a better experience for our future guests.

• Stay

  4/5

  There was an oder (like that of a cat)

  *This review was originally posted on Vrbo