Waterfront Condo w/ Dock Access in Carlsbad!

Reviews

• 2/5

  This property needs to be looked at by vrbo & the many issues addressed. I have written 2 pages to staff & Omar w hardly a response, just wanting more info. Water exploded out of Master faucets, gushing onto floor, dishwasher duct taped & needs to be bolted, one bdrm sheets dirty upon arrival, 3rd. bedroom holey sheets that were wrong sz, drawers dirty, not stocked w necessary items in kitchen, curtains didn't close in 1 berm to block sunlight, some dishes on top shelf were wet & even had mold, 5 baskets had whatever(sheets towels blankets random) stuffed inside(who would go thru those) new towels but w labels on and unwashed, lights went out in bathroom(owners had to come). I've written many more in my emails

  *This review was originally posted on Vrbo

  Manager's Response:

  We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness and functionality of our properties seriously. We followed up with the homeowner, who would like to share the following updates:
  
  - The plumbing issue was due to work being done in the unit above, and once reported, it was resolved within the hour through coordination with their maintenance team.
  - Our local team responded promptly to each concern, offering in-stay solutions and on-site support as needed.
  - Per your preference, we held off on certain replacements until after your departure, including installing a new dishwasher and refreshing linens and household essentials.
  - We’ve since strengthened our quality control process to help prevent similar concerns for future guests.
  
  We appreciate your feedback, as it helps us continue delivering the 5-star stays we’re known for.