Borrego Springs Retreat w/ Pool & Mtn Views

Reviews

• Owner saved Listing Agents

  4/5

  House, location, amenities and owner were great. Both listing agents (VRBO and Evolve) were not helpful beyond reading the info on the listing. Eventually the out of state owner came to the rescue. Except for listing service, neither VRBO or Evolve seemed to be involved or care.

  This is probably not unusual so beware.

  *This review was originally posted on Vrbo

• Very disappointing stay in Borrego

  1/5

  The rental was very dirty, the freezer all rusty, no heat for the pool, cabinets in the baths were in poor unusable condition, back deck was dirty with many ants and the bedrooms had poor lighting. On arrival it was clear that the floor had not been swept or moped and the rugs were dirty. As a result our stay was uncomfortable and a huge disappointment.

  *This review was originally posted on Vrbo

  Manager's Response:

  Peter, thank you for sharing your concerns regarding your recent stay at our property. We strive to ensure every guest has a pleasant and comfortable experience, and it's clear in this instance, we missed the mark.
  
  Upon receiving your feedback, we took immediate action to address the cleanliness issues you highlighted. Our team re-cleaned the floors thoroughly and employed large fans to expedite the drying process, ensuring a spotless and comfortable environment. We acknowledge the inconvenience this may have caused and appreciate your patience.
  
  We understand your concerns about the freezer and want to clarify that while it has some aesthetic imperfections, it is kept clean and fully functional. Our goal is to blend classic charm with modern amenities, which includes maintaining our vintage Subzero unit alongside a brand-new refrigerator for guest use.
  
  Regarding the outdoor areas and pool, we're actively working to mitigate the impact of natural elements such as sand and insects, including employing non-toxic solutions for immediate concerns like the ants you mentioned. The pool, a highlight for many guests due to its historic and expansive design, is indeed not heated, which is consistent with our property descriptions and communications.
  
  As a token of our commitment to guest satisfaction, we provided complementary items including a bottle of wine, fresh drinking water, and assorted coffees and teas. These gestures were made in good faith, hoping to enrich your stay with us. The lighting and amenities in the bedrooms are designed to offer comfort and convenience, and we regret if they did not meet your expectations.
  
  We value your feedback as it helps us improve and ensure a better experience for all our guests. While it seems we have areas to improve, we hope the efforts made during your stay to address your concerns demonstrated our commitment to guest satisfaction.

• Wonderful

  5/5

  We had a great time!

  *This review was originally posted on Vrbo

• Wonderful

  5/5

  We had a great time!