Luxe Adobe Retreat w/ Mountain & Golf Course Views

Reviews

• Horrible Property in Borrego

  1/5

  This is my first time renting a vacation home via VRBO, and if this property is reflective of the quality of product that is regularly listed, it will be my last. This house is unfinished in many places with obvious ongoing renovations, creating many safety and quality-of-stay issues. There was a general lack of cleanliness and attention to detail throughout the house and property. The layout is unique and can certainly work well with couples and/or families traveling together. This is where the positive ends.

  Listed below are bullet points of issues we encountered. These are by far not all encompassing but we are limited to a certain number of characters for review purposes. I can elaborate and provide pictures to any interested parties.

  • General uncleanliness indoors & outdoors – furnishing, rugs, windows

  • Broken/damaged/non-working, outdoor furnishings, door handles, window cranks, patio screen doors, screens, outlets in multiple bed/bathrooms, bathroom/shower fixtures, lighting

  • Ongoing renovations creating safety hazards and unfinished/uninhabitable situation

  • Nauseating, continuous odor/visible signs of possible animal decomposing in ceiling of laundry area

  • Rat feces, traps, and damage from rats present indoors & outdoors

  • No toaster, paper towels, or Kleenex available

  • No digital or written instructions on heating/cooling/exterior lighting

  This property has comfortable bedding and amazing views but beyond that, should be deemed unrentable.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi David, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We apologize for the inconvenience you experienced and thank you for accepting the full refund we offered you. We are currently undergoing renovations and are expecting the home to be ready soon. We are working hard to prepare everything for our future guests!
  - Our goal is to make vacation rental easy for everyone, and we're very sorry we missed the mark. Thank you again for providing such valuable feedback!

• enchanting house

  2/5

  property is in bad shape; doors don't close, windows don't close, no hot water in shower and occasionally scalding hot; furnishings are dated and inadequate seating for dining

  notwithstanding these aspects the house has a charm and would be spectacular once it is repaired

  *This review was originally posted on Vrbo

• Great house and location, but could use some TLC

  3/5

  Loved the location and the house itself, but there were a lot of small details that detracted from the stay: doors and windows weren't sealed properly or didn't function well, blinds were dysfunctional, some outlets did not work, and the shower handle in the master bath was repaired poorly and fell off. The Wi-Fi wasn't working when we arrived but the owner was very responsive about fixing it. Overall, it's a great property that was perfectly fine to stay in. With a little TLC, it could be truly wonderful.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Marc, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for taking the time to share your feedback about your recent stay at our property. We truly appreciate your insights and are committed to continuously improving the guest experience.
  - We're delighted to hear that you loved the location and found the house itself appealing. However, we're sorry to learn about the small details that detracted from your stay, such as doors and windows not being properly sealed or functioning well, dysfunctional blinds, non-working outlets, and the poorly repaired shower handle in the master bath.
  - We understand how these issues can impact the overall experience, and we want to assure you that we take your feedback seriously. In response, we are planning a major renovation to address these concerns and enhance the overall quality of the property.
  - We apologize for any inconvenience these issues may have caused during your stay. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we're committed to making the necessary improvements to ensure that future stays meet and exceed expectations.
  - Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future to experience the enhancements firsthand.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Beautiful home

  5/5

  Internet wifi was not working

  *This review was originally posted on Vrbo

• Undergoing major renovation

  2/5

  I've stayed at this property in the past. I love it because of its uniqueness! I overlooked some inconveniences last trip because of it's uniqueness. This time I was very disappointed. Non working appliances. Electrical outlets and lights non functioning. Safrty hazzards. Upon complaint, I was told it was undergoing a renovation. It would have been nice to know that before I booked! Will not be returning.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Wendy, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience. We appreciate your previous stays with us and are sorry to hear that your recent experience fell short of expectations.
  - We're truly sorry to learn about the inconveniences you encountered with the non-working appliances, electrical issues, and safety concerns. We sincerely understand the concern and as the safety of our guests is our main priority, guests can rest assured that we will use this feedback to make any necessary improvements.
  - As we aim for transparency, we apologize for not providing clear information about the ongoing renovation before your booking. We will ensure to actively address our efforts to improve communication with our guests.
  We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.