Tucson Vacation Rental: Near Saguaro National Park

Reviews

• Disappointing and Frustrating

  1/5

  Pool and spa did not work during stay at property. Property management team was not helpful. Bathroom to one of the rooms was locked and unaccessible. Never found garage remotes so parked outside during stay. Although we were only able to use half the property, I am not being refunded half of payment. Accidentally left credit card at property and I am being charged $90 to get cc back due to service fees and postage.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Christina, we want every guest to feel well-supported and have full access to everything advertised, so we’re sorry to hear that your experience fell short. After reviewing your feedback with the homeowner, they wanted to share the following:
  -The pool and spa heat issue was resolved by the last full day of your stay, and the homeowner has refunded the pool heating fee as well as 40% of your rental rate.
  -A garage door opener was available when you arrived, but the garage is also accessible without it, so parking inside should still have been possible.
  -The homeowner was not aware of the locked bathroom during your stay. If this had been brought to our attention, we would have acted quickly to resolve it.
  -Regarding your credit card, the homeowner covered the retrieval cost except for postage fees.
  Thank you for bringing these details to our attention, as guest feedback is essential for our continuous improvement. We hope this experience doesn’t deter you from staying with us again and that we’ll have the chance to provide you with a smoother experience in the future.

• Tucson Gem

  5/5

  This place a centrally located for the golfers in your group. Well kept up and certainly funky (in a very good way!). This house was no cookie cutter, but more of a piece of art.

  We enjoyed it very much and will return again.

  *This review was originally posted on Vrbo

• Large, clean home great for a get away

  4/5

  The house was large and very clean. Plenty of room for the 7 of us to spread out and have our own space at the end of the day.

  A few reasons why I gave it a 4 rating instead of a 5...the pool was not clean when we arrived. I contacted the property manager who assured me a pool tech would be over late morning. He never showed up until 5p that day and when he left the hot tub emptied. Another 3.5 hours to get yet another pool tech to the house and remedy the hot tub situation. More texts (you can't call and speak to a live person) the following day to get the hot tub water hot.

  Also the temp in the upstairs house area would get up to 82 degrees at night. No matter what we did with the settings.

  They did accommodate an early check in and late check out which was much appreciated.

  Other than those 2 issues, we enjoyed stating at this house.

  *This review was originally posted on Vrbo

• Spring Break

  5/5

  We could not have found a better property.

  *This review was originally posted on Vrbo

• Great location

  4/5

  This property was close to restaurants, but also in a quiet neighborhood. Perfect for a friends gathering. Beautiful views and large patio/pool area.

  Pool was not able to be heated which was disappointing, but spa was. Also - previously listed as 4 bathrooms, but actually 3.5 bathrooms.

  *This review was originally posted on Vrbo