Pet-Friendly Tempe Home w/ Private Yard

Reviews

• 5/5

• Short 3 night stay with all women

  1/5

  When our plane landed at 11 pm at night we called a friend, who was staying with us, to go to the house. We arrived 30 min later. When she arrived there was a lady in the house. The lady packed a bag and left. No body knows who this lady was or where she came from. The master bed was in disarray as if she was in the bed. There was a black hair on the bed and toilet. There was stuff on the floor and trash laying by the trash can outside. I sent an email that night. The next morning, We called and they sent Felicia over. She is the housekeeper. Very nice lady. She went and bought new sheets and changed the bed. She also cleaned the floor. We were told they were going to change the code or get a new lock. The lock change happened the next day. Felicia came and started to change the lock. After about 2 hours, she said it wouldn't work and she had to go get another one. When she left, we had no way to lock the door. She returned a little over an hour after and fixed it. We was going to go to the Grand Canyon the first day, however, we didn't get to go, by time we reached someone and Felicia arrived. On our last day, when Felicia was changing the locks we were going to all go to dinner, however, because we couldn't lock the door we didn't go. For two nights we stayed there not knowing who might come back. We pushed items blocking the door incase anyone showed up we would hear them. Our trip was not anything as we had planned. I do have text messages and pictures to back this.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Becky, we take guest safety and peace of mind extremely seriously, and we’re truly sorry to hear about the experience you had. We followed up with the homeowner after reviewing your detailed feedback, and they wanted to share the following:
  - We were extremely alarmed to learn that someone was inside the home upon your arrival and are actively working with Evolve to understand how this may have happened.
  - The cleaning professional, Felicia, responded as quickly as possible and took immediate steps to replace the bedding, clean the space, and ensure your comfort.
  - A lock replacement was initiated right away, and while there was an unexpected delay in the process, the new lock was successfully installed during your stay to restore security.
  - We deeply regret the disruption this caused to your plans, including lost time and missed outings, and appreciate your patience as we worked to resolve the issue.
  Thanks for your valuable feedback!

• 5/5

• Very nice rental, work in progress

  4/5

  Overall a very good place for the cost in a safe and quiet neighborhood. Interior updates nearly complete needing a few more details buttoned up. Exterior needs some attention. Will absolutely consider this property again for future stays

  *This review was originally posted on Vrbo

• Vollyball

  4/5

  It was alover a nice stay with plenty of room and close to locations needed

  *This review was originally posted on Vrbo