Furnished Deck & Grill: Wooded Torreon Cabin

Reviews

• 4/5

  We enjoyed our stay. Clean and spacious. Good communication. Furniture could use updating.

  *This review was originally posted on Vrbo

• Torreon Cabin

  4/5

  We were disappointed that we couldn’t use the community pool.

  Cabin was nice

• Make sure you know this location

  3/5

  It was just ok the driveway is very steep can’t park on the side. Towels were stained. Bugs in the bed and shower. Loud backed to Summit sounded like drag racing and bright lights. Would t stay here again !

  Manager's Response:

  Hi Stacia, the right vacation home is everything, and we’re sorry this one didn’t meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We’re addressing your cleanliness concerns with our cleaning team right away to ensure the cabin is refreshed and ready for future guests.
  - The listing notes that one vehicle can be parked in the steep driveway. However, based on your feedback, we will update the listing to clarify that street parking in Torreon is not permitted.
  Thanks for sharing your feedback.

• Misrepresented by Evolve- Disappointed

  1/5

  Unfortunately I cannot recommend this property. During our weeklong stay we had several issues. The house advertises a fire pit & there isn’t one, the inside fireplace doesn’t turn on, the inside heater needed repair so a repairman came to fix it…which cost us a day waiting for him to come. The air filter appears to have never been replaced, & was removed but not replaced by the A/C repairman. The owners offered to refund one day of our rent but gave us half of a day. This house needs a major deep cleaning & several repairs…we left a punch list for the management which they did not address. 2 of the doors would not lock..and if you enjoy dust & cobwebs this is your place! Patio furniture needs power washing…we have previously enjoyed 3 other properties in Torreón so keep looking!

  Manager's Response:

  Hi Rebecca, we’re sorry to hear that your stay didn’t meet expectations. We value guest feedback and followed up with the homeowner, who wanted to share the following:
  - Thank you for bringing this to our attention. There is a portable fire pit that is occasionally provided, but we will double-check the listing to ensure this is clear.
  - The heater issue was caused by an unexpected power surge in the area, which also may have impacted the fireplace. We were notified on day 4 of your stay, and a technician was sent out the same day to resolve the issue. The property manager offered to wait for the technician so you could enjoy your time, but we understand if that wasn’t convenient.
  - When you made us aware of the issue with the door locks, we promptly responded and the issue was addressed and remedied the same day.
  - As a gesture of goodwill, we refunded you the nightly fee for one full night, not half of a night as you mentioned.
  - The property is a true cabin in the woods, and while we do regular cleanings, outdoor elements like dust, cobwebs, and pine needles can accumulate. We’ll work with the property manager to ensure the outdoor furniture and cobwebs are addressed.
  - We take cleanliness seriously and will follow up with the cleaning team to ensure the home is always in top shape before guests arrive.
  - We encourage guests should they have any questions or concerns during their stay to reach out to the Guest Contact immediately for prompt assistance and resolution.
  Thanks again for sharing your experience.

• Wonderful Stay!!

  5/5

  The cabin was very clean and welcoming. The neighborhood was wonderful and a perfect place for our family!

  *This review was originally posted on Vrbo