Mesa Vacation Rental w/ Private Pool & Fire Pit!

Reviews

• 4/5

• Thanks

  5/5

  Very comfortable

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "You are so very welcome. Thank you!"

• Mesa Stay

  5/5

  Janice was wonderful to work with and the house was all we expected and more. Would definitely stay there again next time we are in Mesa AZ.

  Manager's Response:

  From the Owner: "Jack and Denise, how good to hear from you again! Thank you for your 5-star review! It was so nice to meet you both and I am so glad you enjoyed the house and your stay! As per your suggestion, we bought a short pool cue for the pool table. Thank you for being so kind and gracious and the effort you put in to leave the house clean. Looking forward to welcoming you back again!"

• Great Stay

  5/5

  No problems. Had a wonderful stay at a very accommodating household. Excellent location and the hosts were very nice. Thanks.

  Manager's Response:

  From the Owner: "How uplifting to read this after a 1-star disheartening review that made us question if we wanted to continue in this business! Thank you Michael for your encouragement! We needed this, and we are so happy to learn that you enjoyed your stay. We always try hard to accommodate our guests as best we can and make them feel comfortable and happy in a clean and welcoming house."

• Not A Good Experience

  1/5

  We had higher expectations given the price we paid for this rental, but unfortunately, our experience was extremely disappointing. The property was in poor condition—everything was dirty, old, and mismatched, from the towels to the bedding, none of which were usable. The pool area was gross, with black mold visible in the bathrooms and old, unsanitary toilet brushes left behind. There were no amenities to speak of, and even the dishes provided were inadequate and mismatched.

  On our first day, we reached out to management, hoping for some assistance or resolution, but we never received a response. We have stayed in rentals all over the world, and we’ve never had such a disappointing experience with zero help from the property management team. This rental is run-down and uncomfortable, and I would advise anyone considering it to look elsewhere. We definitely did not get what we paid for, and I would not recommend this property to anyone.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Sara, we’re truly sorry to hear that your stay didn’t meet your expectations. We want every guest to have a positive experience, so we took your feedback seriously and shared it with the homeowner. Here’s what they’d like you to know:
  - The home is professionally cleaned before each stay, with fresh linens provided for every guest. We’ll be reviewing the cleaning team’s work closely, including addressing any concerns about bathroom upkeep, to ensure future guests find the property in pristine condition.
  - The pool area is a popular feature with past guests, and it’s maintained regularly. However, we’ll double-check for any potential maintenance needs to ensure it remains a comfortable and enjoyable space.
  - We aim to equip the kitchen with everything necessary for a comfortable stay, and we’ll be reviewing the dishware to ensure it’s cohesive and in good condition.
  
  We apologize if there was any delay in communication during your stay, as we strive to be as responsive as possible. Thank you for bringing these concerns to our attention, as it helps us improve for future guests.