Pool, Bar & Game Room: Red Mountain Mesa Oasis

Reviews

• 5/5

• Family get together.

  2/5

  We had family stay together during a family event. The kitchen was not well stocked only one large spoon for cooking. Patio had not been swept or any out door furniture dusted. Pool was dirty due to flowers and dust. The pool equipment was working but plugged and not cleaning. My brother in law cleaned pool all weekend looked like a new area when we left. The houses beds are comfortable.

  *This review was originally posted on Vrbo

• Felt like home

  5/5

  Very comfortable, felt like home.

  *This review was originally posted on Vrbo

• OK.

  3/5

  The entry door battery was low with constant reminders that the the battery was low. There were no blankets in the additional bedding provided (trundle). Had to go to a nearby store to purchase after a long trip. There was a scorpion found near the pool. During cold weather, the additional rear unit has no insulation and very cold. Small space heater provided and it smelled like burnt hair. Also, the rear unit has no door lock to secure personal items form the outside while you are away. In addition, a heated pool would have been great during the cold days as we weren't able to enjoy. There is a table setting near the stairs making is unsafe for kids. Aside from the mentioned, it was ok. In the future, we would like to avoid staying at this location.

  Manager's Response:

  Hi Isabel, The right vacation home is everything, and we’re sorry if this one didn’t fully meet your expectations. After sharing your feedback with the homeowner, they’d like to share the following:
  
  - We have additional batteries available in the storage closet that could have been changed out. We wish you had let us know about this while at the property.
  - The blankets are in the cabinet next to the desk where the trundle is located. We also provide additional bedding, extra pillows, and blankets in the storage closet.
  - We have regularly scheduled appointments with pest control but we are in the desert and have little critters.
  - We installed a brand new mini-split AC system in the rear unit. This unit is also capable of heating the entire unit in less than 5-10 minutes. We will eliminate the space heater.
  - We do not have a lock on the casita because the gate to the outside of the house is locked and is secure from anyone entering the premises. However, we understand your point and will look into adding a lock on that door.
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Family booking to attend a wedding

  5/5

  Great property. Some minor issues but Erika took care of them immediately upon notification.

  *This review was originally posted on Vrbo