3 Mi to Lake: Lake Havasu Home w/ Pool!

Reviews

• Nice home, not very clean

  2/5

  This is a lovely home, but the cleanliness of the property was very disappointing. The garage was very very dirty and when I contacted Sara she did not apologize, she told us the cleaning crew was not responsible for the garage. The tile floors in the house had obviously not been cleaned in a long time. I had one of my guests ask me if they could wash the sheets from their bed, as they had a very bad smell. The listing says the home has 3 bathrooms, but there are only 2 full bathrooms inside the home, and a half bathroom in the garage. I asked Sara to have the owner of the property contact us, but that never happened. After my initial conversation with Sara the day we arrived I never heard back from her until I followed up a few days later. She never acknowledged that we were unhappy with the cleanliness of the property, she only said that the house had been cleaned and they have never had complaints before. Very poor customer service. The house may have been "cleaned" but not very well. The pool was very nice and very clean. We have rented homes in Havasu for many years and this was the worst experience we have had and we would not rent again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Karen, we’re sorry to hear that your stay did not fully meet your expectations. After reviewing your feedback, we reached out to the homeowner, who wanted to share the following:
  -We’re glad you enjoyed the home and pool but regret some aspects fell short. Cleanliness is a priority, and we’re addressing your concerns with our cleaning team. Though the garage isn’t usually included, we recognize its impact and are reviewing our protocols.
  -We appreciate you highlighting the concerns with the linens, floors, and bathroom. We are reviewing our procedures to ensure more thorough inspections and will update the listing to provide greater clarity regarding the bathroom layout.
  -We regret that our communication did not meet your expectations. We strive to be responsive and helpful and are taking your feedback seriously to improve our service and guest experience.
  We appreciate your honest review. Although you wouldn’t choose to return, we value your feedback and remain committed to providing a better experience for future guests.

• Beautiful Home with lots to do

  5/5

  Spacious house with many large gathering spaces inside and out. Great pool area, volleyball court, putting green and outdoor cooking area. House is well stocked with everything you could possible need!

  *This review was originally posted on Vrbo

• 4/5

• 5/5

• Just as pictured

  5/5

  Everything was perfect and communication was excellent in helping me book an extra day on our trip

  *This review was originally posted on Vrbo