Fountain Hills Home w/ Pool & Mountain Views

Reviews

• Fountain hill

  4/5

  The house was fine quite a few light bulbs out in the house and especially staircase to lower floor with a black spiral staircase is a bit dangerous. We asked about bulbs/batteries to replace our selves but never got answer back so we move bulbs around to make it work. Also as a recommendation when the pool is not heated or working this should be full disclosure on the listing. Maybe say seasonal pool only. Coming from Frozen Minnesota we booked and asked about this and only after booking told pool heater would not be fixed But the property and location were lovely and in general met our travel needs. Thank you

  *This review was originally posted on Vrbo

• 3/5

  The pool wasn’t heated which isn’t explained on the profile. On the profile the first picture is the pool, but it was unusable and dirty. We picked the house for the pool for our kids. The location is good, no other complaints. Quiet and safe and plenty of amenities nearby and Fountain Hills is a nice town. When we got to talk to someone from Evolve (the management company) live they told us we should research the location better for suitability for outdoor swimming which was insulting. Don’t advertise a pool if it’s not useable. We wont ever do VRBO in an Evolve property again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi James, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - We strive to provide our guests with a great guest experience, so we were both surprised and disappointed to hear your feedback and want to take a moment to address your concerns.
  - We take the accuracy of our listing seriously and where we do advertise a pool as an available amenity, we do not advertise it as being a heated pool, but we apologize for any confusion.
  - It is important to note, that we have our pool maintenance conducted on a weekly basis and are provided with photos, dates, and time stamps, in addition to a report of what was completed. We can confirm that the pool was clean for your stay.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Just ok

  3/5

  Pros - beautiful views, furniture was decent, beds were comfortable. Cons - grill was so dirty we had to call to have them give it a deep clean (which he did - property manager was excellent). Outside furniture was broken and cushions were stained. Would suggest they add a few more chairs - not much seating by the pool. Back bedroom smelled very musty. Master bedroom was in the lower level - which was fine just different. Garage door didn’t lock and the patio doors didn’t secure either. Would not recommend.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Christine, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for your feedback. We appreciate your positive comments about the beautiful views, decent furniture, and comfortable beds, but disappointed to hear your stay didn't fully meet your expectations and want to take a moment to address your concerns.
  - We apologize for any inconvenience caused by the grill's condition upon your arrival. Our property manager promptly addressed this issue by providing a deep clean, ensuring it was ready for your use.
  - We take great care to maintain our outdoor furniture, including regular cleaning and storing cushions to protect them from the elements. We also have replacement furniture on the way to address any damage caused by weathering.
  - We apologize if there was any confusion regarding seating arrangements. We have ample outdoor seating available, including additional chairs stored in a visible shed for guests' convenience, as outlined in our Guest Handbook.
  - We regret any discomfort caused by the musty odor in the back bedroom and the layout of the master bedroom. Unfortunately, these aspects cannot be altered, but we strive to provide accurate descriptions and photographs to set appropriate expectations as seen in our listing photos.
  - We take the security and safety of our guests seriously. We will investigate and address any issues with the garage door and patio door security to ensure the utmost security for future guests.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Nice for quick getaway

  5/5

  Beautiful property that is well appointed. Very quiet area. Easy access to Fountain Hills for dining, etc. Lots of stairs to get anywhere on the property was the only down side.

  *This review was originally posted on Vrbo

• Felt like home!

  5/5

  This place was truly great. Many vacation homes listed as ‘stocked’ are missing basic kitchen tool necessities, not enough glasses, plates or even pans to make food. This one had it all and in plentiful amounts. House was clean. Shower upstairs had awesome pressure and hot water! There were fans in the bedroom closets which was a very nice touch. Plenty of towels, pool towels, outdoor spaces to enjoy and comfortable sleeping spaces. Managers were very responsive as well! Would definitely recommend this place to friends and hope to stay here again.

  Finally, the location and view were just beautiful. Close to many hiking trails and in a quiet neighborhood. We loved it. Pool was glorious.