Upscale Flagstaff Country Club Home w/ Mtn Views!

Reviews

• So many things broken and it is a dated property

  3/5

  So first things that are positive:-it is in a great neighborhood. -The bones of the cabin are good, the porch etc.Negatives- We paid alot of money for this cabin and it was not worth that much AT ALL. -main living room tv had 5 remotes and not one of them would turn on the tv. We had no tv until day 3. Tv in the bedroom also didn't work.-fireplace didn't work. It seemed like a gas one but there were ashes and burnt wood in it. THey didn't attempt to fix it for us.-No money back for our trouble was offered. -They didn't respond to any of my texts. My friend had to try the next day (day 3)and then they finally sent someone to fix the tv. One of our friends had to stay home from skiing to wait for the repair person!!-Very dated decor, frayed entry rug, just looked old and not kept up well. We had 8 people staying and they only have a tiny coffee pot and did not supply filters. We had to go to the store in the morning to get some. No dishwasher tabs- we also had to buy those ourselves. -Check out was a strict 10 AM which is early in my opinion. THey said they would charge us 300 if we were later than that.-Master bedroom has cut outs in the wall-there are wood shutters over them but it does not help the noise if people are downstairs hanging out.-It was so dark throughout the house, we had to use flashlights to play a board game at the dining table.I would not recommend staying here.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jenni, we’re glad to hear that you enjoyed the neighborhood and felt the cabin and porch were in good condition. We want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We did not receive any messages from you until day 3 and when we did we went over within a couple of hours to fix the issue with the TVs and you said you were just confused and everything was fine.
  - The fireplace is a gas unit and has a constant supply that is directly hooked up to the house it is always fully operational and we have not had any issues with it. If you were unsure how to use we would have been happy to assist.
  - We're sorry you did not enjoy the decor we took great care to make it homey and are very pleased with the outcome.
  - We have 2 coffee pots available for our guests and filters are provided.
  - The check-out time is one that we have found most short-term rentals use if you had asked for a later time we would have allowed it if we could.
  - We have never had any complaints about the lighting unless there was a burnt-out bulb, which we could have replaced.
  - We wish you had brought up a lot of these issues while you were at the property we are always willing to assist as quickly as we can. We want to ensure you have a good trip and we'll do the best for you.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Family holiday

  4/5

  We went for a family holiday, we had a really fun time in flagstaff. There was a few things we had to do in the house but we manage well.

  *This review was originally posted on Vrbo

• Very nice

  5/5

  This property was very nice and comfy! Just as pictured!! It also has a nice open area out back to walk or jog!! Would stay again!

  *This review was originally posted on Vrbo

• 10/10 recommend!!

  5/5

  Very nice home!!! Hosts were very friendly, helpful and communicated fast!!

• Won’t be back…

  2/5

  The real property is beautifully situated with a golf course view. However, I paid over $2,000 for two nights and received a disappointing stay in a home that was poorly maintained.

  There were no kitchen towels or hot pads in the kitchen. The sponges were grungy and should be replaced between guest stays. The k-cups and dishwashing tabs were in a different room that took us a day to find. Some of the baking pans were black from burnt on oil and food.

  The throw pillows in the living room had tattered edges. The chandelier in the great room had 3 of the 5 light bulbs burnt out.

  One of the bathroom sinks in the master had the hot water completely turned off. My bath towel in the master had a large hole in it.

  I had previously confirmed with the management team that the gas grill on the back patio was ready to use and arrived to find a filthy grill that required cleaning before it could be used..

  Several of the painted switch plates were chipped around the switch from overuse and lack of proper maintenance.

  This home was an older property but that is no excuse for its level of disrepair.

  I will not be renting this property again nor would I recommend it to a friend.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Julia, we’re so glad you enjoyed the view, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following:
  - We have talked with our cleaning crew to ensure that this issue does not recur for future travelers.
  - I just had the water line stop valve to the master bathroom sink replaced and they may have forgotten to twist the valve back on after so I do apologize for this inconvenience.
  - We wish you would have reached out to the owners during your stay. They would have been more than happy to help with any issues while you were in residence to make your stay most comfortable.
  Thank you for sharing your review. Your feedback assists us in understanding our guests' perspectives and improving wherever possible.