Home w/ Deck Near Lake Avalon, Boat Ramp + Golf!

Reviews

• Nice Place

  5/5

  The property is very nice - close to everything that we needed to be close to.

  *This review was originally posted on Vrbo

• Beautifully home

  5/5

  Home had a beautiful view with a wall of windows. It was clean and comfortable and was fully stocked. It was a very good place to stay

  *This review was originally posted on Vrbo

• Not Good

  1/5

  Arrived in Bella Vista at 12:20pm. Called local property manager representative at 12:49 pm to see if we could check in early. Recevied text at 5:59 pm that she had been traveling all day and didn't have cellular/signal. Did not try to get into unit until 6:45 pm. Lock was broken could not reach property manager. Her voicemail box was full. Hard time contacting Evolve. No emergency contact number listed for Evlove. Took many calls to Elvove to finally talk to a real person. Once I was able to get through to someone at Evlove they were helpful. Finally home owner was contacted by Evolve who told me how to use broken lock. Significantly spoiled evening plans and schedule for next day. Very poor service.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Robert, thank you for sharing your feedback. We take it very seriously when guests let us know we've missed the mark, and we’re sorry to hear that your stay didn’t meet your expectations. The check-in instructions, including contact details, were sent both before your stay and again on the morning of your arrival, with confirmation that they were opened at 9:10 AM. Once Evolve connected with the owner, the issue was resolved within seconds. We are sorry that you felt like this impacted your stay.
  
  We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Thank you for choosing to stay in our Bella Vista, Arkansas home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - The lock on the property is fully functional, though we understand the instructions may not have been clear enough. We’ll review them and add more detail to avoid future confusion.
  
  We strive to provide a seamless experience for all our guests and consistently receive great reviews, so we regret that your stay didn’t reflect our usual high standards. Thank you for sharing your thoughts, and we hope to have the chance to provide you with a more typical 5-star experience in the future!

• Sister's 80th Birthday

  5/5

  All went well but the deck was unusable. zthe supports are undersized and warped. They are not fastened to the ground. The deck is dangerous. There where a number of lights burned out and the fan in the master bathroom didn't work.

  *This review was originally posted on Vrbo

• Great place to stay

  5/5

  Perfect location for our visit, the house was clean and welcoming. Beautiful home.

  Manager's Response:

  From the owner: "Thank you, John. We are thrilled you enjoyed your stay & took advantage of the area events. The location of the home is super convenient to everything that Bella Vista offers."