Orange Beach Family Duplex w/ Deck < 1 Mi to Shore

Reviews

• Orange Beach

  4/5

  The house had a lot of beds, plenty of room for everyone. The only complaints we had was 1-the dishwasher doesn’t work great and 2-it wasn’t super clean. It may just be a thing there but we all felt sand in our beds from the first day, before we went to the beach. However, it was close to the public beach, restaurants and grocery store. Maybe 20 minutes from Florida if you wanna go there. The neighborhood was pretty quiet, there is no view of water but a block away is the bay so nice to go walk around there.

  *This review was originally posted on Vrbo

• Amazing for Families!

  5/5

  This place is great for large families and less than 1 minute to beach. Close to groceries and shopping is a big help. We loved the bunk room for all of our kids ( 6 of them) and the two adult bedrooms were great too. Overall this is a must as it is affordable, close to everything, and very welcoming. A++

  *This review was originally posted on Vrbo

• Alabama vacation

  5/5

  We had a great time thank you

  *This review was originally posted on Vrbo

• Condition of Rental

  4/5

  The house could use a better floor cleaning. Could not walk without feet covering without getting black feet. Some of the cookware was dirty with white spots and greasy. While washing before using is always a good thing, one should not be grossed out with the appearance. The bathroom toilet and towel racks and paper holders were not securely fastened to the wall.Overall, it was a pleasant place to stay and convenient to the beach and shopping areas.

  *This review was originally posted on Vrbo

• Terrible service and condition of property

  2/5

  As soon as we checked in we noticed that the upstairs bathroom was clogged. We called the property manager and she said nothing can be done and to wait until next day. Next day plumber didn't arrive until 11am and as he worked upstairs the roof started flooding into the livingroom and kitchen. After we frantically moved our stuff out of the way, we were told the plumber (inexperienced guy) can't fix the issue. We called vrbo, owner, evolve multiple times (5 hours worth of attempts) and got to no solution. No relocation, no new plumber, no refund. VRBO kept forwarding our calls to travel Care who simply would disconnect the calls. Worst customer service experience ever. New plumber showed up 2 days later And threw his hands in the air stating the entire piping system needs to be redone and he can't fix the issue. 16 people, one house, 1 shower and 2 toilets. You do the math!! It was absolutely terrible. We requested multiple times that we be shifted to seperate hotel rooms but no one offered any solutions. We all had to wait 3 hours each day just to shower. Show up late to our scheduled activities. Some kids and adults took cold showers. We would never recommend staying in this house. The property is in very condition. The bedding is poor, the doors feel sticky and dirty. The list goes on and on

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Navjot, we want all of our guests to rest easy when they stay with us, and we’re sorry that you experienced issues with the plumbing. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We are so sorry this was your experience. With the holiday weekend, we did our best to keep you updated as we worked to solve this issue.
  - We were happy to offer a full refund if you wanted to stay at another location, we are sorry for any miscommunication about this. We were glad to give you a partial refund for your entire stay.
  - Once again, we know this is a frustrating experience and we are sorry we were not able to get it completely resolved during your stay. We have since gotten new pipes installed and everything is fixed.
  We hope you appreciate the generous measures they went to in order to make things right.