Family Condo: Resort Pool Access & Ocean View

Reviews

• Good lovation

  4/5

  Would recommend this unit. Spacious and comfortable. Lower stars on cleanliness because there was a mix up with the cleaners and we arrived to a condo that had not been cleaned from previous renters. The owner got into it quickly and cleaners came and cleaned the place. We would still rent this unit again.

  *This review was originally posted on Vrbo

• Wedding Weekend & Honeymoon

  5/5

  We booked our condo at The Holiday Isle a few days be4 mine and my fiancee wedding on Friday August 30th. Our condo was beautiful, big enough for my family that showed up to stay there with us. Loved the balcony over looking the beach and ocean. The fact we were on the third floor and had our own parking floor and was able next to our room was great. Having a code to get into the parking garage was just an added bonus. Indoor pool and hot tub for the late nights after being out in the sun all day was excellent for sore body or bones in hot tub then cool off in the pool. Then go up to your room and cook a nice meal in your big kitchen with plenty of dishes you need. Had plenty of towles and blankets too. I posted a video of our room on Facebook Dauphin Island Alabama page under Tracy Danielle Hill, check it out. The only thing that disappointed me was the jetted tub in the master bedroom was broke and apparently has been for a while after reading some comments. Now it seems to me that they would get this problem fixed and soon because this is a top seller for the room. I know that that was a seller for me when looking at the room and to fi d out it didn't work kinda pissed me off. So get it fixed be4 my next trip back to the room because i will like to be back to this room again

  But all in all it is a great room at Holiday Isles #307

  *This review was originally posted on Vrbo

• Serenity

  5/5

  Just what the Doctor Order.... About to reserve another Vacation....

  *This review was originally posted on Vrbo

• Serenity

  5/5

  Just what the Doctor Order.... About to reserve another Vacation....

• Not What Expected

  3/5

  The condo was nice and the view was great. Unfortunately the beds were very uncomfortable, the icemaker dispenser didn't work, the jets in the jacuzzi tub didn't work, the garbage disposal didn't work and the oven door was in somewhat bad shape and the furniture was somewhat outdated. When we called the site mgr, he asked if he needed to have someone look at the garbage disposal before we moved out. Our reply was that we were on vacation and didn't want to waste a day waiting on maintenance. The on site electric grills would not get hot enough to cook on either. Our other issue is that we were charged $150.50 cleaning fee yet were told we had to strip all beds and start a load of laundry before we left and make sure the unit was as we found it when we checked in. That should have been part of the cleaning fee. We were charged $140 for site mgr help yet he didn't fix anything. There was also a charge of $160 for damage insurance yet we would be charged for any damages. I also want to make it aware that according to the contract, it states that we were to notify EVOLVE as well as the site mgr of any issues. I called on Wednesday, June 5th to a 24/7 number which informed me I needed to discuss thru txt messaging. I did and am STILL waiting for a reply. I will definitely use a different company if we EVER visit Dauphin Island again. We feel the $2400 spent for the week was waaaay to high for the service provided.

  Manager's Response:

  Shared from the owner:
  
  "Hi Kathey,
  
  Thank you for your feedback. We’re sorry your stay did not meet your expectations.
  
  While we strive to ensure all our guests' comfort, we understand that mattress preferences can be quite subjective. In the past three years, we have received only one complaint regarding the mattresses. We apologize that it did not meet your expectations. I will also seek my family's opinion on the mattresses next week.
  
  I had a repairman inspect the ice dispenser, and he is currently searching for a replacement part. Note that the ice maker is working; it is the dispenser that sometimes does not. The oven door has been repaired, and the garbage disposal has been fixed after discovering an item inside it. We removed the jetted tub from our listing a year ago due to difficulties in obtaining a replacement part. We apologize if you didn't see this information.
  
  Guests are asked to complete a few simple tasks, such as removing trash, during checkout. The cleaning fee covers a professional service that sanitizes and prepares the home for each new guest. All taxes and fees are clearly outlined by Evolve before payment confirmation. We have no record of a Site manager fee.
  
  We cannot control the on-site grills but will inform the property management of your concerns.
  
  We regret that our property did not meet your expectations and hope your future stays are more enjoyable."