Resort Getaway on Lake Chelan: Pool + Beach Access

Reviews

• Family birthday trip

  3/5

  I would have given a higher score if they hadn’t been so rude about our complaints. I texted Brad about the bathroom, which had hair on the shower walls and trash that hadn’t been taken out. He sent John to check, and at first, it seemed like he didn’t believe me, so I had him take a look himself. He saw it and said we could be compensated for half of the cleaning fee.

  However, he went on to say, “It’s not going to be perfect,” and then asked in a rude tone, “Okay, it’s a yes or no question,” after I asked how much the cleaning fee was. My kids witnessed how he spoke to me and were surprised I didn’t react. I calmly said, “Okay, yes, please compensate us.”

  We also didn’t have shampoo or conditioner, which we thought were provided. I informed them but got no response, so we ended up going shopping for some. We later found that the bed cover on the pull-out couch had a stain, so we washed it ourselves.

  Overall, the stay was okay, but I wish everything had been ready for us upon arrival since check-in was at 4 p.m., and we arrived after that time. It’s now been three weeks, and I still haven’t heard back or received any response about the compensation from Brad as he was the person I texted.

• Lovely stay!

  5/5

  I have to start off by saying the bed was so comfortable and the pillows were great! Those are always my top concern, so I was very pleased with this. The room was clean, everything was in good order, comfortable and well thought out. Lots of hot water, nice towels.

  Small snafu was that when I took out the garbage I couldn’t get back in using the code on that lower outside door. Luckily I wasn’t alone so I called to someone in the parking garage and she walked down the hall and opened the door for me.

  The bottle of wine and note in the room was a sweet touch. I would stay again

  Thank you for a lovely accommodation.

• Wonderful stay

  5/5

  We had a lovely time - great location at Lakeside. Quiet like we were hoping with a nice view of the lake as Brad was great in getting us an earlier check in.

• Excelent

  5/5

  Great experience

• Lovely condo with great location

  5/5

  Very much enjoyed my stay at this condo; great location to the downtown as well as a few nearby wineries very short walk to a nice "beach" location on the lake. Also, owner was very responsive and helpful when I extended my stay by 1 day; we communicated throughout our stay and he was always quick to respond. I few issues arose, owner has pledged to use those as coaching for his housekeeping team. Overall, enjoyed our stay and am thankful for the great service by the owner.

  *This review was originally posted on Vrbo