Cozy Salt Lake City Home: Hike, Ski & Explore!

Reviews

• Not clean

  2/5

  Definitely not a place a would stay again. Not clean! Dishes, floor, carpet downstairs…..would have moved if we didn’t already pay for it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lori, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We use a professional cleaning crew to ensure that the home is cleaned and sanitized between guest stays. Our crew does a walk-through of the home before all guest arrivals and we’re confident that the home met our high cleanliness standards before your check-in.
  - We wish you had reached out to us during your stay. We would've been more than happy to send our cleaning crew to resolve your concerns and make your stay more comfortable.
  - We always work with guests if issues arise and apologize that we were unable to come to the resolution you were hoping for based on the fact that we didn't receive any documentation from you that would show us the home was not up to your expectations.
  - We truly go above and beyond for our guests and are confident that future guests will have an enjoyable stay!

• Not great.

  1/5

  Probably wouldn't stay here again, and likely won't book with this property manager ever again.

  We showed up to a dirty house, with a kitchen sink that was backed up, bed sheets that were not clean, and no toilet paper or soap in the entire hours. We messaged, called, emailed, and texted the property manager and did not get a response for 36 hours. 36 hours. I could go into more detail, but would caution other users on renting with this hosting company.

  *This review was originally posted on Vrbo

  Manager's Response:

  Eric, we take guest feedback seriously and after sharing your feedback with the owner we'd like to share the following:
  We always work with both guests and homeowners when issues arise and apologize that we were unable to come to the resolution you were hoping for based on the documentation provided. We rely heavily on documentation to best address reported issues. In the absence of documentation, we must use our best judgment based on statements provided by all parties. We understand the owner reached out after receiving notice of your concerns to address any issue, however, you did not follow up. We strive to provide every guest with a comfortable, safe environment to get away to and relax and we will continue to do all we can to provide the best possible stay for our guests!

• Would never stay here again!

  1/5

  There were many with issues this property. There was an odor in the house of old cigarette smoke and pet urine. The kitchen was ant infested. The dishes were dirty. Both bathrooms had mold on the ceilings. There was only one futon couch in the living room, not two as shown in photos. The outside of the property was unkept, both not mowed and trash in the yard by the front porch. My complaints were completely rejected by the management. I was extremely disappointed, as I have previously rented with both VRBO and Evolve.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ellen, we strive to provide all of our guests with a great experience and apologize that your stay fell short of expectations. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to assist with any of these issues. That being said, we plan on looking into each and every one of your concerns to ensure that future guests do not share your experience. Thanks for your valuable feedback!

• Nice Manager/Dirty Grimy Property

  2/5

  The property mgr was very nice and responded when I sent texts. They allowed us to ck-in early which was great. Unfortunately, the house was left very dirty. Not swept, lots of trash under beds, behind dressers. I had to run all the dishes through the dishwasher before we used them. Both bathrooms needed new shower curtains and needed I spent time scouring tubs. We did inform the mgr and I emailed pictures and she let us know that they would contact the house cleaners. Hopefully this was just a one off because our overall experience would have been much better otherwise.

  *This review was originally posted on Vrbo

• It was okay not great

  4/5

  The beds are a little uncomfortable but not horrible. it was quit other than the neighbors dog barking the second morning

  *This review was originally posted on Vrbo