3 Mi to The Woodlands: Warm & Welcoming Home!

Reviews

• 1/5

  Bedbugs! Had to leave on the first night

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: We are sorry that you were not satisfied with our home. We checked the house, and a professional exterminator did a full inspection. We have official paperwork to show that there were no bugs present.
  
  To all potential guests, we have had the property treated and thoroughly inspected, and there is no pest activity in the house except for those that are found in the wooded area that surrounds us.
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• 1/5

  Dirty floor, dead bugs and bed bugs. We ended up in a hotel. We had to sweep the floor upon arrival. Dishes in dishwasher, toilet paper roll was gross, holes in the sheets and bedbugs. It was not a good stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for taking the time to share your feedback. We regret that your stay did not meet expectations and are sorry for the concerns you experienced. We followed up with the owner, who would like to address the following:
  - A professional pest control inspection was completed immediately following your departure, and no evidence of bed bugs was found. We take this feedback seriously and have taken steps to ensure future prevention by mitigating any potential risks.
  - The cleaning team has been made aware of your comments regarding the floors, linens, and dishes to ensure these areas receive extra attention moving forward.
  - Guest comfort and property upkeep remain top priorities, and additional steps have been taken to prevent any recurrence of the issues described.
  We appreciate your feedback, as it helps us continue improving the guest experience.

• Perfect location!

  5/5

  My family had the best time in the Woodlands area. The house was located close to the mall and plenty of restaurants nearby. The neighborhood was nice and quiet. Our host was fantastic and responded to our questions super fast every time. There was plenty of space in the house for my large family, I would definitely book here again!

• Nice Stay

  5/5

  With just a couple of hiccups -- the wi-fi was down when we arrived, but was fixed in a day; the woodland location naturally had a lot of tiny bugs -- the place was large and comfortable. The bedrooms are far enough away from each other, to make it feel like you've got the place to yourself at night. Upgraded appliances.

  *This review was originally posted on Vrbo

• Perfect. Loved the home.

  5/5

  The owner was very communicative, friendly and responded immediately. I highly recommend the quiet neighborhood and spacious home. Very clean home and I hope to visit again. Highly recommended.

  *This review was originally posted on Vrbo