Sunny Lakefront Family Paradise w/ Deck & 2 Kayaks

Reviews

• Quick Texas Visit

  4/5

  The house was in a great location. Some household supplies were limited but we managed. Overall it was a nice house and we enjoyed our stay.

  *This review was originally posted on Vrbo

• Very nice quiet place to Stay!

  5/5

  Nice views, we would definitely come back!

  *This review was originally posted on Vrbo

• Granbury beach house

  4/5

  Lovely property about 11 minutes from town in remote area of lake. It’s quiet and relaxing. House was quite comfortable and had a nice firepit lakeside. The check out was a little early 10am but other than that ro perry was nice and very reasonably priced

  *This review was originally posted on Vrbo

• Don’t be fooled by pics or other reviews. Trip Aug 26-28, 2022

  1/5

  Let’s start with communication regarding the rental—as of check-in time I had received only auto-generated emails into my email from Vrbo. What I later found in my junk account were emails from the management company Evolve giving actual pertinent info to the rental. No where had it been relayed to watch for emails from Evolve Management.The house was not overly clean by any means. Dead bees in the window sills, other dead bugs around, cobwebs in corners. The house may have been “cleaned” after previous guests, but it was evident no one had been there recently in preparation for our arrival. The place was not clean at all.There were ants around entire house to the point we couldn’t stand still while attempting to unload car. They did send exterminator the next day to spray. Initially stopped ants, but the ants were back by late in the day. Ant issue would have easily been noticed had anyone come by the property prior to our arrival.There is a drip coffee maker, though my contact couldn’t tell me what type beforehand so we brought keurig pods rather than grounds. Coffee was provided, but was a very large container of generic coffee…. definitely on the list of worst coffee I’ve had.The outdoor area near the lake was not as pictured. We were not able to sit by the lake because the pictured chairs were no longer present. We were looking forward to spending time watching the sunset by the water. It defeated the purpose of being lakeside. If we had known, we could have packed camp chairs.A towel from the cabinet was either dirty or had a disgusting stain. A dish towel hanging in the kitchen had a foul smell. Let’s talk about check out. 10AM. Industry standard is 11AM. Evolve has a long list of things they want done (or suffer the financial repercussions) including stripping beds, doing dishes, taking out the garbage and starting a load of laundry AND they charge a housekeeping fee. Our group does not feel its up to renter to start a load of laundry. Why pay cleaning fee?? I can see asking to strip down bed sheets but thats about it.You can definitely find a better rental in Granbury than this. Be wary of the pic—the “magic” camera was used

  *This review was originally posted on Vrbo

  Manager's Response:

  Lori, we want to make vacation rental easy for everyone, and we're sorry that you experienced some issues during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -We've started working with different cleaning personnel which will allow for a shorter period between cleaning and check-in
  -We appreciate your feedback regarding the coffee and are adding a Keurig with a variety of coffees to choose from
  -While the benches and chairs by the lake are occasionally moved by guests, we'll look into this to make sure they are in an accessible location
  -We do have a pest control service that protects the home from insects, however, the combination of droughts and heavy rainfall this season has led to an unusual prevalence of ants outside
  We appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

• Major Disappointment

  2/5

  We rented this property because it included two kayaks. They were both filled with dirty, stinky water and covered in spiderwebs and bugs. In order to clean them out, we would have had to drag them a long distance, uphill which would have been difficult. We did look for a faucet and water hose, but there was lots of overgrowth of weeds, etc. near the house and we never saw a hose or a faucet. The entire property was literally covered in ant beds! We ended up going into town to rent kayaks and fish at a public dock. The pictures online showed a house that looked pristine inside and out. The patio area had no covering of any kind so that we were unable to sit out there and enjoy it. There was a covered area on a lower level, but it was also filthy and infested with spiderwebs and ants. As a result, took food into town and found a picnic table under a shade tree to have a picnic. There was a large stain on the bedspread in the room where I slept. There was dust covering the vent hood in the kitchen and the shelf paper in the drawers was very dirty. We couldn’t get the outside lights to work. We were instructed to take the sheets and towels downstairs to the washer and dryer in the basement. The lighting on the stairs was very dim and dangerous. There were dead bugs all over the floor downstairs. We had to go to the dollar store and buy soap for both bathrooms because there was none there when we arrived. I could go on, but this should explain why we did not enjoy our stay and why we are very frustrated that we paid such a large sum of money for an experience like this. I have stayed in VRBO‘s for about 20 years and always had a great experience, but my last two have made me stop and question whether I want to take a chance on staying in one again. My husband and I have just booked travel for October and November and we are sticking with hotels for now.

  *This review was originally posted on Vrbo

  Manager's Response:

  Melissa, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -While we used to store the kayaks in the garage, we received feedback that taking them up and down the hill was difficult and moved them to a storage rack by the lake. However, they are subject to natural conditions due to this
  -We will be adding more information to our guide regarding the placement of the hose and faucet within the garage based on your feedback
  -Our cleaning service has made a change in personnel based and is adjusting their cleaning schedule to clean just before guests arrive to ensure the house is as clean as possible.
  -While we have a monthly pest control service, we've recently seen an increase in the number of ants in the yard due to drought and returning rains
  We’d love the chance to provide you with a truly 5-star travel experience, so please let us know if there’s anything we can do to help the next time that you book a vacation rental.