11 Mi to Dtwn: Luxe Home w/ Pool in Fort Worth

Reviews

• 3/5

  Pros: pool was great, communication with property manager was quick and easy. Wifi was easy to connect to. Beds were clean. Checkout was easy enough. Cons: the dishes in the cupboard were dirty, with food still present on them, on multiple diahes so we had to clean everything before using. There was literal trash in the drawers in one of the rooms, presumably from previous tenants. The floors are uneven, including on the outside balcony, so that felt unsafe and unusable. No real closets to use except for in one room, which was weird. All the other closets were locked. A huge cockroach skittered out of the laundry room and the clothes iron had some weird residue on it and needs to be replaced. Summary: would not stay here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  We're glad you enjoyed the pool and found communication with the property manager to be smooth. The homeowner would like to address the concerns you raised:
  - The home had been treated by a pest control company shortly before your stay.
  - We’ve spoken with our housekeeping team to ensure that dishes are more thoroughly checked moving forward. We're also evaluating whether the dishwasher detergent may be contributing to the issue.
  - The walk-in closets are locked for owner use, but each bedroom has dressers, a wardrobe with hanging space, and a hanging rack in the main bedroom.
  - We weren’t able to find any trash in the drawers after your departure, only an extra set of linens, unless your group removed it before checkout.
  Thank you for sharing your experience. Your feedback helps us continue to improve the property for future guests.

• 5/5

  Had a wonderful stay-cation. The kids loved the pool and the layout of the home. The adults enjoyed it all. Will be booking again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you so much. We are very happy you had enjoyed your stay.You are always welcome to stay.Thanks for the gift
  You are definitely our best guest . Looking forward for your return.

• Over all okay

  3/5

  Walking in the door there is a very strong smell of moth balls. It’s very overwhelming. The bedroom by the laundry smelled even stronger. Ac worked great tho. However we had quite a few cockroach’s within the house. But nothing too major. I think just the smell was too much. Lots of dust on the furniture. Definitely an older home but still nice. Loved the pool. Even left floaties for the next guest to enjoy. Beach towels would have been nice to have.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Chelsea, we’re glad to hear you had a nice stay overall and enjoyed the pool! We followed up with the homeowner, and they’d like to share the following:
  
  - The scent the guest noticed may have been from the cleaning solution used along with the disinfectant, and we will look into alternative products.
  - The bedroom carpet was professionally treated to address stains and ensure it was fresh and ready for guest use.
  - As a preventative measure, the home was treated for roach activity. In warmer climates, insects can enter more easily if doors are left open for extended periods, especially during pool use.
  
  We appreciate your feedback, as it helps us deliver the 5-star stays we’re known for.

• 4/5

  Very spacious and accommodating. Pool was very nice and the neighborhood is peaceful.

  *This review was originally posted on Vrbo

• 3/5

  Home did not properly cool and was way too hot. Beds were not comfortable. Outside yard was not well kept.Pool was good.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi David, thank you for your feedback and for noting that you enjoyed the pool. We followed up with the owner, who would like to address the following:
  - The home’s AC system, including recently added ductless mini-splits, was inspected after your stay and is functioning properly. Frequent door openings during extreme outdoor heat can impact indoor temperatures.
  - The landscaping is professionally maintained on a schedule, though weather can sometimes affect its appearance between service days.
  - Mattress comfort can vary by guest preference, and this is the first time we’ve received feedback of this kind.
  We appreciate your comments and will use them to continue improving the guest experience.