Sevierville Cabin w/ Hot Tub ~ 4 Mi to Nat’l Park!

Reviews

• Multiple Problems - water pump failure, foul smell of water, septic smell, poor customer service

  1/5

  We arrived monday eve and reported first thing tuesday morning that the water had shut off for a period and that it smelled strongly of sulfur. We were instructed to report our request for another cabin to Evolve which we did. Mohamed said he would compensate us for the stay and would look for another property for us to move to. We didn't hear back from either the host or Mohamed until we reached out. The host had done nothing about the water issue, hoping it was resolved since it was intermittent. Mohamed found a few airbnb options but provided no information about how we would be compensated for a second booking. We resorted to troubleshooting the water pump issue ourselves and reported the findings back to the host who told us to call the owner. Thursday afternoon a well contractor came out and tried flushing the lines and checking the breakers. He noted the filter had been removed and no replacement pump was available. We had issues with no water every day of our stay, the issue with the sulfur smell seemed resolved after the contractor added the missing filter back but we then had a very strong septic smell in the lowest level. Mohamed quit communicating after providing the airbnb options and the water issues were never resolved. We left the cabin as clean as we could without any water, dish detergent or laundry detergent. No one called to apologize for our inconvenience. I've waited 4 days for communication about the incident and requested an update on compensation. No one has communicated back.

• 5/5

  .

  *This review was originally posted on Vrbo

• 4/5

  The property was very nice. Had an issue with the door not being powered but was able to get the backup key very swiftly. There wasn’t a grill and warning THE DRIVEWAY IS STEEP! We had an amazing time. 3 couples and it was very peaceful. The wraparound patio was an amazing touch too.

  *This review was originally posted on Vrbo

• Family vacation- driveway was tough!

  4/5

  When we arrived the air was out, but there was a technician there and had it going in no time. We had to call back bc the upstairs air was out also, but they came right back and had that going as soon as we got back from dinner. It was very easy to talk to them and they were very nice! The driveway was very unkept. Just be mindful of this when you are planning your trip. We liked the cabin and it was clean. There was a lot of bug damage on the porch and some of the privacy siding was coming off the porch, but otherwise was nice. We also had a bear come on the porch, which was very neat, but also scary at the same time! It actually climbed in the back of our truck! So it was very scary for a few minutes.

  *This review was originally posted on Vrbo

• Tree top cabin review

  5/5

  We enjoyed the cabin. It was clean and in a quiet area. I agree with previous reviews on finding the cabin the first time doing daylight.

  *This review was originally posted on Vrbo