Beach + Pool Access: Colorful Hilton Head Condo!

Reviews

• 2/5

  There was no communication with host..pics look nothing like pictures and alot of problems- closed balcony smelled like cat urine bathroom toliet when flushed would pop urine and feces out of toilet - drain in masterbathroom would still not drain - That we figured out had been broken for months because several famiilies complained about that in the quest book! place was not cleaned well at all ! we will not be staying here again

  *This review was originally posted on Vrbo

• 1/5

  This property shouldn't be listed on VRBO. It is FILTHY.The property was clearly older and very run-down. Not a problem, but not nice to look at.We went out to the sunroom to find the towels, (door was left unlocked) and were immediately struck by a strong cigarette smell. We opened windows to try to get rid of the cigarette smoke (windows were all unlocked as well).In the bathrooms, the cabinets, mirrors, and baseboards were covered in dust, grime, and hair, clearly untouched for a long time. Several cabinets had significant water damage, including mold. There was an open, used bar of soap still in the shower caddy, too.There was dirt, dust, and random junk under the beds. They clearly don't clean under ANY of the furniture. They had two fans in the master bedroom that had thick layers of dust on them. Far more than could possibly accumulate between guests.There were used teabags left in the teapot, and water left in the coffeemaker. No beach towels anywhere. Beach equipment like chairs and umbrellas were broken. Then, early in the morning of day two, we found our first of SEVERAL large cockroaches. 3 out of 5 in out group have severe allergies, and one in particular is allergic to roaches. There is a feral cat colony right on the property. There was a strong smell of cat feces, and several spots with cat vomit near our condo. I'm a cat lover, and it isn't the fault of the cats, but I think the listing should mention it.VRBO should be embarrassed to list this pla

  *This review was originally posted on Vrbo

  Manager's Response:

  We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - I spoke with you upon arrival, and you mentioned a smoky smell in the sunroom but said it wasn’t very strong and that opening the windows should help.
  - I offered to send housekeeping to take care of it right away, but you let me know it wasn’t necessary.
  - When I checked in the next day, you told me everything was great and that you were having a wonderful time.
  - Based on your review, it sounds like there were additional concerns that didn’t come up during your stay. I would’ve appreciated the chance to address them in real time.
  
  We appreciate your feedback so we can continue to provide guests with the 5-star service we are known for.

• 3/5

  The location and check in were good as well as the price . The bedroom king size bed needs to be updated it wasn’t leveled and the bed was detached from the frame . Definitely an update on larger screens for the TV. A deep clean of the baseboards in the bathrooms and a change of the shower curtains they had mold on them .

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Stacey, we’re so glad to hear that the location, check-in process, and pricing all hit the mark for your stay! We followed up with the homeowner after reading your review, and they would like to share the following:
  - We're sorry we didn’t know about the bed issue during your stay; had we been informed at check-in, we would’ve sent maintenance right away.
  - The TV size hasn’t come up as a concern before, but we appreciate the feedback and will keep it in mind.
  - Housekeeping has been notified to ensure the home is up to standard, and we always encourage guests to reach out during their stay so we can quickly resolve any concerns.
  We appreciate you sharing your experience—it helps us continue to provide the 5-star stays we’re known for!

• Peaceful family beach trip

  5/5

  This condo is in a neat part of the island. We normally stay near colingy beach but saw some cool reviews about fish haul beach and decided to stay in that area this year. It did not disappoint! We found so many cool shells and wildlife! The condo was super close to the beach and we enjoyed the short walk. Our kids loved the pool probably more than anything. The condo itself was nice- especially for the price. We had everything we needed. I also liked that it had 24-7 security. The only con I would say is our upstairs neighbor was very loud- you could hear everything- enough so that it woke me up in the middle of the time a couple of times BUT i would say it’s pretty normal for being on the first floor. I use to manage apartments and I wouldn’t say it’s any different than normal apartment living. ReNell checked in on us when we arrived via text, which we appreciated. We were also able to check in a little early- which made our trip much easier (allowed us to leave our home early morning so our kids would sleep most of the way). We would definitely stay again and are thinking of trying to book in the fall off season just to explore the beach even more!

• Great Location

  3/5

  Overall our stay was very nice. The only thing that could use some work is the overall cleanliness of the condo (pretty dirty). Aside from that it was nice area and good stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Koby, the owner asked us to pass along the following response: "Thank you for sharing your experience and appreciating the great location of our condo!
  - We're pleased to hear that your overall stay was enjoyable.
  - We apologize for the cleanliness issues encountered. After your late check-in, I reached out via text to ensure everything was to your satisfaction. Unfortunately, we did not receive a response to address these issues immediately.
  - We are committed to providing a clean and comfortable environment and would have welcomed the opportunity to resolve any concerns during your stay.
  Your feedback is invaluable to us, and we will use it to improve our processes. We hope to welcome you back in the future for a better experience. Thank you for choosing our property!"