Steps to Shore: Scenic Big Boulder Lake Condo!

Reviews

• 5/5

  Just got back from a wonderful Labor Day weekend trip The place was really clean and nice. Such a nice community. We love this area so much they is the second unit we have stayed in. The location is so quiet and relaxing. This is NOT for the partying crowd. This lake and community are for those that want family friendly relaxing experience.

  *This review was originally posted on Vrbo

• 3/5

  Towels were to be furnished in this condo. When we got there, there were no towels. Called agent, & she told us to check the dryer. The dryer was stuffed full of towels that were not quite dry, so we dried them some more. The agent told us that she would come by & fold the towels, but we told her not to bother. Also, tv was broken. They had to finally call the cable company & they had to install a new box. Bedrooms were too dark, needed more light. All in all, the condo was comfortable, and after the couple of mishaps we were able to enjoy our stay.Did not like their method of entry code into the development.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Thank you so much for your feedback. We truly appreciate you taking the time to share your experience.
  - We apologize for the towel situation at check-in. Fresh towels should have been ready, and we will make sure this does not happen again.
  - As we discussed, the gate system is managed by the condo association, and while we understand it can be confusing, it is unfortunately outside of our control.
  - The same was true with the cable. The box unexpectedly failed during your stay, and since the condo is rented regularly, you were the first to bring this to our attention. We appreciate your patience while we resolved the issue.
  We’re glad you still found the condo comfortable and were able to enjoy your stay after those initial hiccups. Thank you again for your helpful comments, and we would love the opportunity to host you again in the future.”

• 3/5

  Overall, the condo was in decent condition and served its purpose for our weekend stay. However, there were a few issues worth noting. Upon arrival, we found there was a gate to enter the complex, but the code was not included in the check-in instructions despite the care service being aware of it. This made arrival unnecessarily stressful.We had 4 adults staying for 3 nights and paid over a grand to stay here, yet were only provided two rolls of single-ply toilet paper. When we reached out to the care service for additional rolls, we were told we were responsible for all consumables after using what was provided. This policy felt unreasonable given the cost of the stay, and if it had been communicated to us prior to arriving we could have come better prepared.Additionally, when using the shower in the bathroom connected to the bunk bed room, the carpet in that bedroom became soaking wet along the wall shared with the tub. The shower head in that same bathroom was also broken.While the space itself was decent, these issues detracted from the overall experience.

  *This review was originally posted on Vrbo

• 5/5

• 4/5