7 Mi to Big Boulder Mountain: Poconos Escape!

Reviews

• 4/5

  Accommodations were exactly as owners described. Great location for our first trip to Blue Mountain.

  *This review was originally posted on Vrbo

• 5/5

  Great communication with the host. Good location. We enjoyed our stay. All the amenities were available.

  *This review was originally posted on Vrbo

• 1/5

  Unfortunately, our stay over Thanksgiving included a bunch of obstacles. Upon arrival, the house was freezing because the heat was turned off. We turned on the thermostats and tried to turn on the minisplit units (the remotes were very finicky) but after an hour of no improvement, we learned that the breakers were turned off. We also discovered that the window in the front bedrooom upstairs was stuck open due to a bent screen, so cold air had been leaking into the house. We removed the screen in order to get the window closed for the remainder of our stay. The smoke detector in the front bedroom downstairs was found on the dresser with the batteries out of it and the batteries to the tv remote were almost entirely dead, so trying to control the device was entirely inconsistent. The beds did not have top sheets and the downstairs bathroom did not have hand soap. The kitchen did not have paper towels or napkins. Worst of all, unfortunately, was the fact that the bottom coil of the oven did not work. After three hours of the oven pre-heating and no food cooking through, we discovered that the coil was so cool we could touch it. We then resorted to using the microwave, only to find that the turntable did not rotate (and yes, we tried the on/off button for the turntable). Thanksgiving dinner did not happen. The host was responsive our first day regarding the heating issues but we never received a reply to our communications regarding the status of the oven.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for taking the time to share your feedback. We want our guests to rest easy when staying with us, and we’re sorry to hear that your Thanksgiving visit was impacted by several challenges. We followed up with the owner after reviewing your comments, and they would like to share the following:
  
  We were glad to assist promptly when you reached out regarding the heat and were able to restore comfort once the breaker was switched back on. We understand how important a warm, comfortable home is, especially during colder weather.
  
  We regret the inconvenience you experienced with the kitchen appliances and household items during your stay. This feedback has been shared so the oven, microwave, and inventory can be fully inspected and addressed.
  
  Our home undergoes regular inspections and cleaning prior to each arrival, including safety items and functionality checks. We appreciate you bringing these concerns to our attention so we can review them with our team.
  
  We strive to remain responsive whenever issues arise and regret that any concerns did not receive follow-up during your stay.
  
  We appreciate you taking the time to provide this feedback, as it helps us improve the experience for future guests. Thank you again for sharing your thoughts.

• 4/5

  Great location to beach and pool access. Home is a little dated. Bring a broom if you have kids to pick up after.

  *This review was originally posted on Vrbo

• 5/5

  This Poconos Escape was excellent for a quiet weekend with friends, it was within walking distance to the lake and beach plus a short drive away from Jim Thorpe. Check-in was simple and there was great communication with the renter, would recommend and visit again!

  *This review was originally posted on Vrbo