Spacious Ruidoso Home w/ Hot Tub & Fireplaces

Reviews

• 3/5

  Trying to be objective here. The house met our needs. It is spacious. There was plenty of room for these 6 adults to spread out, share meals and have fun. The house needs a lot of maintenance. The fireplaces (2) did not work. We called the site manager who was responsive over email/text but the problem could not be fixed during our stay. Disappointing that one of the key selling points was not operable. The coffee maker was not properly installed. We averted the mess of an overflow by quick action. One of us was able to find the missing part in a cabinet, install it and save us a greater hassle. (Saved me 30 for buying a new one since I wasn’t going to mess around w a broken coffee maker all weekend.) NOTE - the MIL suite can only be accessed through a dark scary garage or going from the living room to the patio to the suite. Not ideal. The third/bunk room is usable but unattractive and in poor shape. The bedspread in the second bedroom was torn. Throughout - burned out light bulbs, badly chipped paint, unfinished and mostly inoperable bathroom doorway in the MIL suite. The flatware (forks, etc.) are old and too used and need replacement. The towels were very used and need replacing. Keep an eye on the fridge door. It doesn’t close fully unless you really lean on it. Carpet in all the bedrooms. I don’t like that because it hides dirt and grossness. SUMMARY: Great location. Nice assortment of spaces. Not the luxury the price suggests.

  *This review was originally posted on Vrbo

• NO Hospitality

  1/5

  Although the house has an amazing view and the kitchen was clean, that’s about all the pro’s we experienced.

  Now for the con’s : The property manager was extremely rude and flat out told us he has “a bunch of properties he looks over”

  The bedrooms and restrooms were not necessarily dirty, just had cobwebs and could use a good sweeping and disinfecting.

  The so called game room is just a dilapidated pool table in the garage. No usable q-sticks, even if they were usable, the pool table is not, If you look closely at the pictures you can easily tell.

  The front and back porch furniture was very dirty, with a trip to Walmart to purchase wipes we took care of that to enjoy the view.

  We noticed a small water leak in the garage seemed to be coming from the AC condensate. I immediately call the property manager, no answer so I sent a text, he text back and asked for pictures, I complied. Not once did he offer to come by to access the issue. The following day I received a text from him staying a repair man would be in sometime today, I let him know we were on vacation and we could not be waiting around all day. He then said the owner had given the front door code to the repair man we did not need to be there. I told him that was not acceptable because we did not want a stranger in the house when we were not present, I asked him to give me an approximate time and I would wait for him. He got upset and said he would just cancel the repair man. They did cancel and without any notice given

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  Thank you for sharing your feedback about your recent stay.
  -First and foremost, I regret the difficulties you encountered with the air conditioning. When the issue was brought to my attention, I immediately arranged for a repair, and a resolution could have been provided the same day. Unfortunately, Evolve did not communicate the repair times and solutions promptly, leading to further delays. I understand that the timing of the repair visit was inconvenient for you, and I apologize for any discomfort this caused. My goal was to resolve the issue as quickly as possible, but I respect your decision to decline the initial repair time. It’s unfortunate that this situation led to further frustration.
  -Regarding the other concerns, such as the cleanliness of the property and the condition of the game room, I wish these had been communicated to me during your stay so I could have taken immediate action to address them. Your feedback is invaluable, and I will certainly review these areas with my cleaning and maintenance teams to ensure they meet the high standards I expect.
  -Lastly, I’m sorry if any interactions with the guest contact were not as you would have hoped. We strive to offer a welcoming and helpful experience to all our guests, and I’ll be discussing your feedback with them to improve our service.

• 5/5

• Family get a way

  5/5

  Very clean place, it fit our needs perfectly, very home like

  *This review was originally posted on Vrbo

• Wonderful Stay

  5/5

  This house was perfect for our family of 10. Would highly recommend. And the views off the back porch were amazing. We spent tons of time just relaxing in the rocking chairs and enjoying the cool breeze.

  *This review was originally posted on Vrbo