Cloudcroft Home w/ Fireplace Near Downtown!

Reviews

• 4/5

  The condo itself is in a great location with a well appointed kitchen. It was a bit awkward that for as much furniture as is stuffed into the living area, there's not a single coffee table or end tables near the sofa on which to sit a drink, etc Whomever does the cleaning actually only seems to "surface clean", as we found bits of dried noodles, cookies, etc under the edges of cabinets... And even found a pill of medicine on the floor. Underneath the furniture and beds look as though they haven't been vacuumed, mopped or dusted in at least a year. Previous guests had left personal belongings (toiletry bag, socks, etc) in closet that hadn't been discovered and removed during the previous "cleaning" prior to our arrival.We still enjoyed our stay, but owner should be aware of the insufficient cleaning job they are paying someone to do.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “I’m glad you enjoyed the condo’s location and well-equipped kitchen. I appreciate your honest feedback about the cleaning details and have shared it with my housekeeping team to ensure every area, including under furniture and in closets, is thoroughly checked between stays. I’ve also added a small table to the living area for guest convenience. Your input helps me continue improving, and I’m happy you enjoyed your stay overall.”

• Weekend meeting

  4/5

  This was a great halfway meeting spot for our family. We found it very comfortable and cozy. It is a bit quirky and different than what you would expect but that’s not a bad thing. I would have preferred darker curtains in the upstairs bedroom because it does not block out the street light that is right outside the window and sunlight shines through early in the morning. Also the bathroom off the living room is a tight fit so be prepared for that. There is no need really to have a sink in that bathroom since the kitchen is right there with a sink.

  Overall I found it to be a cute and quaint little place

  Manager's Response:

  From the owner: "Thank you very much for your review. I am glad that you enjoyed the condo and agree that it is a bit quirky. Future upgrades will make the understairs toilet more user-friendly and address the upstairs curtains, too."

• Meh

  3/5

  This is an unusually decorated and designed apartment. My wife enjoyed it immensely.

  I am a large man. It is impossible to get to the toilet on the main floor and very uncomfortable in the basement bedroom.

  The refrigerator did not work. Apparently it did not work for the previous renter. We were not warned. The downstairs staircase handrail had no support on one end, hence useless.

  The lass who was our contact was very nice and tried to be helpful, but apparently could not authorize repairs.

  The owner needs to spend some money on this place. It could be very nice. At least, warn people about the problems.

  Not for me.

  Manager's Response:

  From the Owner: "Thank you for your review of the condo. I hope you were able to stay in the upstairs bedroom, as the bathroom there is much larger. Apologies that the refrigerator wasn’t working — the appliance repair shop in Alamogordo had assured me it would be fixed before your stay. Both the refrigerator and the handrail will be repaired next week when I’m in Cloudcroft."

• 2/5

  This was the worst property we have ever rented through VRBO. Usually yhe properties are great, but this add was very misleading. The property does NOT look like the pictures. The inside is dark and dreary, over-crowded with random, mismatched pieces of furnifure. Very weird, dark finishings throughout the house. It was not cleaned, there were stains on some of the table runners cob webs and spiders in the basement bedroom, the dish drain was filthy, the fridge smelled of old food, remotes didnt work and several other just irritating findings. The decor was super off-setting, and so overstimulating it was impossible to relax. The balcony is small, needs some attention, rusted railing etc... The only positive thing I can say is the view of the golf course, and watching the wildlife. Communication with the concierge started out fair, but then after sharing our grievances, they stopped responding and never gave any solutions or asssitance to our issues. This property needs a lot of work. In its current state, I DO NOT recommend it.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Granted, the décor is very eclectic. I’m sorry it wasn’t to your liking. Your feedback is appreciated and will be considered for future upgrades to the property. The refrigerator is being repaired this week and will be fully operational by next week.”

• 5/5

  Check in very easy, go in with a open mind and you will enjoy this wonderful Castle motif.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for the positive review of our eclectic condo. So glad you enjoyed it.